Social media marketing's influence on brand equity: mediated by brand experience and moderated by perceived uniqueness (Empirical study: Indomaret in Jabodetabek)

Shu, Felicia (2024) Social media marketing's influence on brand equity: mediated by brand experience and moderated by perceived uniqueness (Empirical study: Indomaret in Jabodetabek). Bachelor thesis, Universitas Pelita Harapan.

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Abstract

The retail industry in Indonesia has experienced significant growth, particularly in the convenience store sector such as Indomaret. This study investigates the impact of social media marketing activities towards brand equity, mediated by brand experience and moderated by perceived uniqueness. The conceptual framework in this study is empirically tested on Indomaret’s customer in Jabodetabek. The research method used is quantitative with a survey, where the sample was taken using purposive sampling. Data was obtained through an online questionnaire using a Likert scale of 1-5. The total amount of data processed was 390 respondents. The data was analysed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method, where 5 hypotheses were tested. The results of the study showed that 4 hypotheses were accepted, but the hypotheses of perceived uniqueness moderating the relationship between social media marketing activities and brand experience was not supported. The results of this study are expected to contribute academically and have managerial implications for the marketing of the retail sector, especially convenience stores.
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
Shu, Felicia
NIM01013210013
felshu2005@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Meranga, Isana
NIDN0331126905
isana.meranga@uph.edu
Uncontrolled Keywords: social media marketing activities; brand equity; brand experience; perceived uniqueness.
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management
Current > Faculty/School - UPH Karawaci > Business School > Management
Depositing User: FELICIA SHU
Date Deposited: 09 Jan 2025 12:53
Last Modified: 09 Jan 2025 12:53
URI: http://repository.uph.edu/id/eprint/66003

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