Manuella, Jennifer (2024) Gambaran organizational citizenship behavior (OCB) karyawan yayasan World Harvest Indonesia. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
This study aims to describe the Organizational Citizenship Behavior (OCB) among employees at Yayasan World Harvest Indonesia, a non-profit organization focused on community empowerment through education, community services, and media. OCB refers to voluntary behaviors that support the overall performance of the organization, categorized into OCB-I (interpersonal support) and OCB-O (Organizational support). This quantitative study utilized the OCB-C questionnaire as the primary instrument. Results indicate that OCB-O behaviors are more prominent than OCB-I behaviors, suggesting that employee are more inclined to support the organization as a whole rather than focusing on interpersonal assistance. Demographic factors such as age, gender, marital status, and tenure influence the employee’s OCB tendencies. Based on these findings, it is recommended that the foundation develop strategies to enhance interpersonal collaboration, such as mentoring programs and team training, to foster a more supportive and cooperative work environment. This study is expected to serve as a foundation for cultivating a work culture that align with the foundation’s social mission / Penelitian ini bertujuan untuk menggambarkan perilaku Organizational Citizenship Behavior (OCB) pada karyawan Yayasan World Harvest Indonesia, sebuah organisasi nirlaba yang berfokus pada pemberdayaan masyarakat melalui pendidikan, komunitas, dan pelayanan media. OCB merupakan perilaku sukarela yang mendukung kinerja organisasi secara keseluruhan, yang terbagi dalam dua kategori utama: OCB-I (dukungan antar individu) dan OCB-O (dukungan terhadap organisasi). Penelitian ini menggunakan metode kuantitatif dengan kuesioner OCB-C sebagai instrumen utama. Hasil penelitian menunjukkan bahwa perilaku OCB-O lebih dominan dibandingkan dengan OCB-I, yang mengindikasikan karyawan lebih cenderung mendukung organisasi secara keseluruhan dibandingkan dengan dukungan langsung antar individu. Faktor-faktor demografis seperti usia, jenis kelamin, status perkawinan, dan lama bekerja turut mempengaruhi kecenderungan perilaku OCB karyawan. Berdasarkan hasil ini, disarankan agar yayasan mengembangkan strategi untuk meningkatkan kolaborasi antar individu, seperti program mentoring dan pelatihan tim, guna mencapai lingkungan kerja yang lebih suportif dan kooperatif. Penelitian ini diharapkan dapat menjadi dasar bagi pengembangan budaya kerja yang mendukung misi sosial yayasan.
Item Type: | Thesis (Bachelor) |
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Creators: | Creators NIM Email ORCID Manuella, Jennifer NIM01121210103 jenniferrmanuellaa@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Contributor Sinaga, Nurtaty NIDN0326028601 nurtaty.sinaga@uph.edu |
Uncontrolled Keywords: | organizational citizenship behavior; ocb-i; ocb-o; karyawan; organisasi nirlaba |
Subjects: | B Philosophy. Psychology. Religion > BF Psychology |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Psychology > Psychology Current > Faculty/School - UPH Karawaci > Faculty of Psychology > Psychology |
Depositing User: | Jennifer Manuella |
Date Deposited: | 10 Jan 2025 07:41 |
Last Modified: | 10 Jan 2025 07:41 |
URI: | http://repository.uph.edu/id/eprint/66164 |