Pengaruh citra merek media sosial Instagram terhadap keputusan pembelian tiket maskapai Citilink Indonesia = The influence of Instagram’s social media brand image on the purchase decision of Citilink Indonesia airline tickets

Nugrahani, Okky (2024) Pengaruh citra merek media sosial Instagram terhadap keputusan pembelian tiket maskapai Citilink Indonesia = The influence of Instagram’s social media brand image on the purchase decision of Citilink Indonesia airline tickets. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh citra merek media sosial Instagram terhadap keputusan pembelian tiket maskapai Citilink Indonesia. Fokus penelitian ini mencakup bagaimana citra merek yang dibangun melalui platform digital memengaruhi interaksi antara konsumen dan merek, serta bagaimana hal tersebut berdampak pada keputusan pembelian konsumen. Penelitian ini juga bertujuan untuk membantu perusahaan dalam memahami strategi pemasaran digital yang efektif untuk meningkatkan kepercayaan dan loyalitas pelanggan. Penelitian ini dilakukan dengan pendekatan kuantitatif melalui penyebaran kuesioner kepada konsumen yang dipilih secara purposif. Proses analisis data menggunakan perangkat lunak SPSS (Statistical Package for the Social Sciences). Uji validitas dilakukan dengan metode korelasi Pearson untuk memastikan hubungan yang signifikan antara item dengan total skor, sementara uji reliabilitas dilakukan menggunakan Cronbach’s Alpha untuk mengevaluasi konsistensi internal instrumen penelitian. Hasil penelitian menunjukkan bahwa citra merek di media sosial, khususnya Instagram, secara signifikan memengaruhi keputusan pembelian konsumen. Penelitian ini memberikan rekomendasi strategis bagi maskapai untuk terus memanfaatkan media sosial sebagai platform utama dalam membangun citra merek yang kuat, serta menjadi dasar pengembangan strategi pemasaran yang lebih efektif di masa depan. / This study aims to analyze the influence of Instagram’s social media brand image on the purchase decision of Citilink Indonesia airline tickets. The research focuses on how the brand image built through digital platforms affects the interaction between consumers and the brand, as well as its impact on consumer purchase decisions. This study also aims to assist the company in understanding effective digital marketing strategies to enhance customer trust and loyalty. The research was conducted using a quantitative approach by distributing questionnaires to purposively selected consumers. Data analysis was performed using SPSS (Statistical Package for the Social Sciences) software. Validity testing was carried out using the Pearson Correlation method to ensure significant relationships between items and the total score, while reliability testing was conducted using Cronbach’s Alpha to evaluate the internal consistency of the research instrument. The results showed that the brand image on social media, particularly Instagram, significantly influences consumer purchase decisions. This study provides strategic recommendations for airlines to continue leveraging social media as the main platform for building a strong brand image and serves as a foundation for developing more effective marketing strategies in the future.
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
Nugrahani, Okky
NIM01045210009
01045210009@student.uph.edu
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Sundah, Pierre Mauritz
NIDN0312038705
pierre.sundah@uph.edu
Uncontrolled Keywords: citra merek; media sosial; Instagram; keputusan pembelian; Citilink Indonesia; brand image; social media; Instagram; purchase decision; Citilink Indonesia.
Subjects: H Social Sciences > HM Sociology > HM 1201-1216 Communication
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Social and Political Science > Communication Science (Distance Education Program)
Current > Faculty/School - UPH Karawaci > Faculty of Social and Political Science > Communication Science (Distance Education Program)
Depositing User: OKKY NUGRAHANI
Date Deposited: 21 Jan 2025 02:31
Last Modified: 21 Jan 2025 02:31
URI: http://repository.uph.edu/id/eprint/66509

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