Anteseden dari clinician experience serta dampaknya terhadap continuous usage intention dimediasi oleh brand benevolence dan brand competence (studi kasus di rumah sakit swasta)

Mariana, Mariana (2025) Anteseden dari clinician experience serta dampaknya terhadap continuous usage intention dimediasi oleh brand benevolence dan brand competence (studi kasus di rumah sakit swasta). Masters thesis, Universitas Pelita Harapan.

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Abstract

Penelitian ini menganalisis pengaruh clinician experience terhadap continuous usage intention di rumah sakit swasta dengan lima variabel independen: epistemic value, functional value, innovative value, social value, dan economic value. Variabel mediasi mencakup clinician experience, brand benevolence, dan brand competence, sedangkan variabel dependen adalah continuous usage intention. Metode survei digunakan dengan kuesioner terstruktur, melibatkan 147 klinisi yang diperoleh melalui purposive sampling. Data dianalisis menggunakan Partial Least Squares Structural Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan bahwa semua hipotesis memiliki pengaruh signifikan dan positif. Economic value memberikan pengaruh terbesar terhadap clinician experienc, diikuti oleh epistemic value. Variabel mediasi juga terbukti signifikan dalam menjembatani hubungan antara variabel independen dan continuous usage intention. Model penelitian memiliki kemampuan eksplanatori dan prediktif yang memadai untuk menjelaskan faktor-faktor yang memengaruhi continuous usage intention. Penelitian ini memberikan kontribusi praktis berupa strategi pemasaran berbasis nilai ekonomis dan epistemis yang relevan bagi klinisi, serta peningkatan pengalaman klinis melalui inovasi produk dan penguatan merek. / This study analyzes the influence of clinician experience on continuous usage intention in private hospitals, incorporating five independent variables: epistemic value, functional value, innovative value, social value, and economic value. The mediating variables include clinician experience, brand benevolence, and brand competence, while the dependent variable is continuous usage intention. A survey method was employed using a structured questionnaire, involving 147 clinicians selected through purposive sampling. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that all hypotheses are significant and positively correlated. Economic value has the strongest influence on clinician experience, followed by epistemic value. The mediating variables also significantly bridge the relationship between independent variables and continuous usage intention. The research model demonstrates adequate explanatory and predictive power in explaining the factors influencing continuous usage intention. This study provides practical insights by suggesting marketing strategies that emphasize economic and epistemic value for clinicians, alongside improving clinical experience through product innovation and brand reinforcement.
Item Type: Thesis (Masters)
Creators:
Creators
NIM
Email
ORCID
Mariana, Mariana
NIM01619230011
marianaong95@gmai.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Antonio, Ferdi
NIDN0321026802
ferdi.antonio@gmail.com
Uncontrolled Keywords: Epistemic value ; Functional value ; Innovation value ; Social value ; Economic value ; clinician experience ; brand competence ; brand benevolence ; continuous usage intention
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management
Current > Faculty/School - UPH Karawaci > Business School > Master of Management
Depositing User: Mariana Mariana
Date Deposited: 22 Jan 2025 10:12
Last Modified: 04 Mar 2025 03:41
URI: http://repository.uph.edu/id/eprint/66520

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