Pengaruh social media marketing terhadap purchase intention melalui brand awareness sebagai mediasi pada produk kecantikan sephora

Syalsabilla, Deas Olivia (2024) Pengaruh social media marketing terhadap purchase intention melalui brand awareness sebagai mediasi pada produk kecantikan sephora. Masters thesis, Universitas Pelita Harapan.

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Abstract

Industri kecantikan di pasar Indonesia cukup kompetitif dengan banyaknya merek yang bermunculan dalam satu dekade terakhir, dimana digitalisasi juga telah mengubah total cara pemasaran melalui media sosial. Penelitian ini bertujuan untuk menguji pengaruh pemasaran media sosial yang terdiri dari dimensi hiburan, interaksi, trendiness, kustomisasi dan e-wom terhadap brand awareness dan dampaknya terhadap purchase intention. Penelitian dilakukan secara kuantitatif terhadap 253 responden yang pernah menggunakan produk kecantikan dari merek Sephora. Hasil penelitian menunjukkan bahwa semua hipotesis diterima, artinya pengaruh pemasaran media sosial yang terdiri dari dimensi hiburan, interaksi, trendiness, kustomisasi dan e-wom dapat memberikan pengaruh yang signifikan dan positif terhadap brand awareness dan juga memberikan dampak yang signifikan terhadap purchase intention. / The beauty industry in the Indonesian market is quite competitive with many brands emerging in the last decade, where digitalization has also completely changed how marketing is done through social media. This study aims to examine the influence of social media marketing consisting of entertainment, interaction, trendiness, customization and e-wom dimensions on brand awareness and its impact on purchase intention. The study was conducted quantitatively on 253 respondents who had used beauty products from the Sephora brand. The results of the study showed that all hypotheses were accepted, meaning that the influence of social media marketing consisting of entertainment, interaction, trendiness, customization and e-wom dimensions can have a significant and positive effect on brand awareness and also have a significant impact on purchase intention
Item Type: Thesis (Masters)
Creators:
Creators
NIM
Email
ORCID
Syalsabilla, Deas Olivia
NIM01619230056
01619230056@student.uph.edu
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Budiono, Sidik
NIDN1212126801
sidik.budiono@uph.edu
Uncontrolled Keywords: Beauty Products ; Social Media Marketing ; Purchase intention
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management
Current > Faculty/School - UPH Karawaci > Business School > Master of Management
Depositing User: Deas Olivia Syalsabilla
Date Deposited: 25 Jan 2025 07:32
Last Modified: 25 Jan 2025 07:32
URI: http://repository.uph.edu/id/eprint/66782

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