Linardo, Denzel (2025) The influence of product quality, service quality, and store atmosphere towards purchase decision at alligator roastery Medan. Bachelor thesis, Universitas Pelita Harapan.
![Title [thumbnail of Title]](http://repository.uph.edu/style/images/fileicons/text.png)
Title.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (37kB)
![Abstract [thumbnail of Abstract]](http://repository.uph.edu/style/images/fileicons/text.png)
Abstract.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (222kB)
![ToC [thumbnail of ToC]](http://repository.uph.edu/style/images/fileicons/text.png)
ToC.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Chapter 1 [thumbnail of Chapter 1]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter1.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (722kB)
![Chapter 2 [thumbnail of Chapter 2]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter2.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (371kB)
![Chapter 3 [thumbnail of Chapter 3]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter3.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (547kB)
![Chapter 4 [thumbnail of Chapter 4]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (815kB)
![Chapter 5 [thumbnail of Chapter 5]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter5.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (225kB)
![Bibliography [thumbnail of Bibliography]](http://repository.uph.edu/style/images/fileicons/text.png)
Bibliography.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (241kB)
![Appendices [thumbnail of Appendices]](http://repository.uph.edu/style/images/fileicons/text.png)
Appendices.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (2MB)
Abstract
Alligator Roastery, a popular café in Medan, is known for its coffee and
ambiance. However, customers have reported dissatisfaction with food quality and
difficulties in securing reservations due to the café’s limited seating capacity,
typical of a slow-bar concept. These challenges impact the overall customer
experience and their purchase decisions.
This study has been done to evaluate the influence of product quality,
service quality, and store atmosphere towards purchase decisions at Alligator
Roastery Medan. In this study, the writer used four hypotheses to evaluate the
results.
The research design includes a quantitative, descriptive, and causal research
approach with a sample of 97 respondents, selected using non-probability
convenience sampling. The causal element examines the influence of product
quality, service quality, and store atmosphere on purchase decisions. The
questionnaire data passed validity and reliability tests and met all assumptions for
multiple linear regression analysis. The writer is using SPSS to analyze and proceed
with the data.
The results indicate that product quality, service quality, and store
atmosphere have a simultaneous influence on purchase decisions, with a coefficient
of determination of 46.1%. Each variable also shows a positive influence on
purchase decisions when analyzed individually.
The writer recommended that the cafe improve product quality by focusing
on taste, texture, appearance, and hygiene. Simplifying the reservation process and
optimizing the store atmosphere with better seating arrangements and lighting can
also strengthen the factors influencing customer purchase decisions and maintain the café's competitiveness./Alligator Roastery, sebuah kafe populer di Medan, dikenal karena kopi dan
suasananya. Namun, pelanggan melaporkan ketidakpuasan terhadap kualitas
makanan dan kesulitan dalam melakukan reservasi akibat kapasitas tempat duduk
yang terbatas, yang merupakan ciri khas konsep slow-bar. Tantangan ini
memengaruhi pengalaman pelanggan secara keseluruhan dan keputusan
pembelian pelanggan.
Penelitian ini dilakukan untuk mengevaluasi pengaruh kualitas produk,
kualitas layanan, dan suasana toko terhadap keputusan pembelian di Alligator
Roastery Medan. Dalam penelitian ini, penulis menggunakan empat hipotesis untuk
mengevaluasi hasil.
Desain penelitian mencakup pendekatan kuantitatif, deskriptif, dan kausal
dengan sampel sebanyak 97 responden yang dipilih menggunakan teknik nonprobability convenience sampling. Elemen kausal meneliti pengaruh kualitas
produk, kualitas layanan, dan suasana toko terhadap keputusan pembelian. Data
kuesioner telah lulus uji validitas dan reliabilitas serta memenuhi semua asumsi
untuk analisis regresi linier berganda. Penulis menggunakan SPSS untuk
menganalisis dan memproses data.
Hasil penelitian menunjukkan bahwa kualitas produk, kualitas layanan, dan
suasana toko secara bersamaan memengaruhi keputusan pembelian dengan
koefisien determinasi sebesar 46,1%. Masing-masing variabel juga menunjukkan
pengaruh positif terhadap keputusan pembelian ketika dianalisis secara individu.
Penulis merekomendasikan agar kafe meningkatkan kualitas produk
dengan fokus pada rasa, tekstur, penampilan, dan kebersihan. Menyederhanakan
proses reservasi dan mengoptimalkan suasana toko dengan tata letak tempat duduk
dan pencahayaan yang lebih baik juga dapat memperkuat faktor-faktor yang memengaruhi keputusan pembelian pelanggan dan menjaga daya saing kafe.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Linardo, Denzel NIM03013200105 denzellinardo12@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Khong, Rifin NIDN0103037603 rifin.khong@lecturer.uph.edu |
Uncontrolled Keywords: | product quality; service quality; store atmosphere; purchase decision |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Danzel Linardo |
Date Deposited: | 25 Apr 2025 01:35 |
Last Modified: | 25 Apr 2025 01:35 |
URI: | http://repository.uph.edu/id/eprint/66808 |