Pratama, Alhadi (2025) Analisis pengaruh citra merek, harga produk, kualitas produk, sikap konsumen dan promosi terhadap purchase decision dan dampaknya terhadap repurchase intention marketplace Tokopedia. Masters thesis, Universitas Pelita Harapan.
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Abstract
Industri e-commerce di Indonesia yang cukup kompetitif sehingga menyebabkan posisi
pangsa pasar kerap mengalami perubahan. Pasar yang kompetitif menyebabkan posisi
pemimpin pasar mudah untuk berubah hanya seperti yang dialami oleh Tokopedia.
Penelitian ini dilakukan untuk menguji apakah terdapat pengaruh citra merek, harga
produk, kualitas produk, sikap konsumen dan promosi dengan purchase decision
sebagai variabel mediasi terhadap repurchase intention pada marketplace Tokopedia.
Penelitian ini merupakan penelitian kuantitatif yang dilakukan dengan pendekatan
studi kausal pada 228 pengguna e-commerce Tokopedia. Hasil analisa dalam penelitian
ini menunjukkan bahwa seluruh hipotesis diterima, artinya citra merek, harga produk,
kualitas produk, sikap konsumen dan promosi dapat mempengaruhi purchase decision,
begitu juga dengan purchase decision dapat mempengaruhi repurchase intention
konsumen.
/The e-commerce industry in Indonesia is quite competitive, causing market share
positions to often change. A competitive market causes the position of market leaders
to easily change, just like what Tokopedia experienced. This study was conducted to
test whether there is an influence of brand image, product price, product quality,
consumer attitudes and promotions with purchase decisions as mediating variables on
repurchase intention on the Tokopedia marketplace. This study is a quantitative study
conducted with a causal study approach on 228 Tokopedia e-commerce users. The
results of the analysis in this study indicate that all hypotheses are accepted, meaning
that brand image, product price, product quality, consumer attitudes and promotions
can influence purchase decisions, as well as purchase decisions can influence
consumer repurchase intentions./
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Pratama, Alhadi NIM01619220066 alhadi.prtms@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Sijabat, Rosdiana NIDN0306067801 rosdiana.sijabat@lecturer.uph.edu |
Uncontrolled Keywords: | E-Commerce ; Repurchase Intention ; Purchase Decision ; Citra Merek ; Harga Produk ; Kualitas Produk ; Sikap Konsumen ; Promosi |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
Depositing User: | Alhadi Pratama |
Date Deposited: | 19 Feb 2025 09:08 |
Last Modified: | 19 Feb 2025 09:08 |
URI: | http://repository.uph.edu/id/eprint/67053 |