Solid, Mandy (2024) The influence of subjective norms and perceived behavioral control towards purchase intention with attitude as the intervening variable: a case study of Zara Medan. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
In today's competitive fast fashion industry, companies must navigate
various challenges to maintain consumer purchase intention. Zara Medan has been
facing diminishing consumer purchase intention that was suspected to be due to
negative subjective norms and low perceived behavioral control. These factors lead
to the unfavorable shifts in consumers’ attitude towards Zara, which in turn
contributes to lower consumers’ intention to purchase Zara's offerings. The purpose
of this research is to investigate the influence of Subjective Norms (X1) and
Perceived Behavioral Control (X2) on Purchase Intention (Y) with Attitude (Z) as
the intervening variable at Zara Medan.
This research applies a quantitative approach, and data collection employs
non-probability sampling technique known as purposive sampling. The research
data was collected from questionnaires distribution through Google Forms with a
total of 100 respondents who have met the sampling criteria. This research utilized
Structural Equation Modeling Partial Least Squares (SEM-PLS) analysis method
with SmartPLS 4 to assess the relationship between variables in the research.
The result from the hypothesis test for direct effect showed that both
Subjective Norms and Perceived Behavioral Control have positive and significant
influence on Attitude at Zara Medan. Attitude and Perceived Behavioral Control
have positive and significant influence on Purchase Intention at Zara Medan.
However, Subjective Norms have no influence on Purchase Intention at Zara
Medan. While the indirect effect test result showed that, both Subjective Norms and
Perceived Behavioral Control have positive and significant influence on Purchase
Intention through Attitude as mediating. / Dalam industri fast fashion yang kompetitif saat ini, perusahaan harus
menghadapi berbagai tantangan untuk mempertahankan minat beli konsumen.
Zara Medan telah mengalami penurunan minat beli konsumen yang diduga
disebabkan oleh norma subyektif negatif dan rendahnya kontrol perilaku yang
dirasakan. Faktor-faktor ini menyebabkan pergeseran sikap pelanggan yang tidak
menguntungkan terhadap Zara, yang pada akhirnya berkontribusi pada penurunan
minat konsumen untuk membeli produk Zara. Tujuan penelitian ini adalah untuk
mengetahui pengaruh Norma Subjektif (X1) dan Kontrol Perilaku yang Dirasakan
(X2) terhadap Minat Beli (Y) dengan Sikap (Z) sebagai variabel intervening di Zara
Medan.
Penelitian ini menggunakan pendekatan kuantitatif, dan pengumpulan data
menggunakan teknik non-probability sampling yang dikenal dengan purposive
sampling. Data penelitian dikumpulkan dari penyebaran kuesioner melalui Google
Forms dengan jumlah responden sebanyak 100 orang yang telah memenuhi kriteria
pengambilan sampel. Penelitian ini menggunakan metode analisis Structural
Equation Modeling Partial Least Squares (SEM-PLS) dengan SmartPLS 4 untuk
menilai hubungan antar variabel dalam penelitian.
Hasil uji hipotesis pengaruh langsung menunjukkan bahwa Norma Subjektif
dan Kontrol Perilaku yang Dirasakan mempunyai pengaruh yang positif dan
signifikan terhadap Sikap di Zara Medan. Sikap dan Kontrol Perilaku yang
Dirasakan berpengaruh positif dan signifikan terhadap Minat Beli di Zara Medan.
Namun Norma Subjektif tidak mempunyai pengaruh terhadap Minat Beli di Zara
Medan. Sedangkan hasil uji pengaruh tidak langsung menunjukkan bahwa Norma
Subjektif dan Kontrol Perilaku yang Dirasakan mempunyai pengaruh yang positif
dan signifikan terhadap Minat Beli melalui Sikap sebagai mediasi.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Solid, Mandy NIM03011210083 mn.dyy25@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Alfonsius, Alfonsius NIDN113108301 alfonsius@uph.edu |
Uncontrolled Keywords: | Subjective Norms; Perceived Behavioral Control; Attitude; Purchase Intention |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Mandy Solid |
Date Deposited: | 28 Feb 2025 04:57 |
Last Modified: | 28 Feb 2025 04:57 |
URI: | http://repository.uph.edu/id/eprint/67089 |