Felix, Felix (2024) The influence of perceived value, promotion, and brand image towards purchase decision at PT Indonesia Airasia. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
This study investigates the impact of perceived value, promotion, and brand image on
consumer purchase decisions at PT. Indonesia AirAsia, specifically focusing on the Medan
market. The research aims to understand how these factors shape consumer preferences and
provide actionable insights for the company to enhance its marketing strategies. By
identifying key drivers of customer satisfaction and engagement, the study seeks to support
PT. Indonesia AirAsia in improving its competitive position in the airline industry.
Data for the study was collected through a structured survey targeting customers in
Medan. Participants were asked to share their perceptions of the airline’s value, promotional
efforts, and brand image. Statistical tools, including descriptive analysis, reliability tests,
multiple linear regression, and hypothesis testing, were employed to analyze the data and
measure the influence of each variable on purchase decisions.
The findings reveal that perceived value, promotion, and brand image all significantly
affect consumer purchasing behavior. Among these, brand image emerged as the most
influential factor, fostering trust and loyalty among customers. Consumers were found to
associate a strong brand image with reliability, leading to higher purchase intentions.
Perceived value also plays a crucial role, as customers consider both service quality and
pricing when making decisions.
Promotions were shown to be another vital determinant of consumer behavior, with
well-designed campaigns leading to increased customer engagement and purchase rates. By
targeting specific consumer segments and offering attractive deals, promotions can
effectively drive sales and strengthen customer relationships. These insights highlight the
importance of aligning promotional efforts with consumer preferences to maximize their
effectiveness.
Based on these findings, the study recommends that PT. Indonesia AirAsia prioritize
optimizing its promotional strategies, enhancing brand image, and emphasizing customer
value to better appeal to Medan consumers. Future research could explore additional factors,
such as service quality, to provide a more holistic understanding of what drives consumer
purchase behavior in the airline sector. / Penelitian ini mengkaji pengaruh nilai yang dirasakan (perceived value), promosi, dan
citra merek terhadap keputusan pembelian konsumen di PT. Indonesia AirAsia, dengan fokus
pada pasar Medan. Tujuan dari penelitian ini adalah untuk memahami bagaimana faktorfaktor tersebut memengaruhi preferensi konsumen serta memberikan wawasan strategis bagi
perusahaan dalam meningkatkan upaya pemasaran. Dengan demikian, penelitian ini
diharapkan dapat membantu PT. Indonesia AirAsia memperkuat posisinya di industri
penerbangan.
Data untuk penelitian ini dikumpulkan melalui survei terstruktur yang melibatkan
pelanggan di Medan. Responden diminta untuk memberikan pandangan mereka tentang nilai
yang dirasakan, kegiatan promosi, dan citra merek perusahaan. Metode statistik seperti
analisis deskriptif, uji reliabilitas, regresi linier berganda, dan uji hipotesis digunakan untuk
menganalisis data dan mengukur pengaruh masing-masing variabel terhadap keputusan
pembelian.
Hasil penelitian menunjukkan bahwa nilai yang dirasakan, promosi, dan citra merek
memiliki pengaruh signifikan terhadap perilaku pembelian konsumen. Dari ketiga faktor
tersebut, citra merek memiliki pengaruh paling dominan, karena dapat membangun
kepercayaan dan loyalitas pelanggan. Konsumen cenderung mengaitkan citra merek yang
kuat dengan keandalan, sehingga meningkatkan niat pembelian. Selain itu, nilai yang
dirasakan juga berperan penting, karena konsumen mempertimbangkan kualitas layanan dan
harga dalam membuat keputusan.
Promosi terbukti menjadi faktor penting lainnya yang memengaruhi perilaku
konsumen. Kampanye promosi yang dirancang dengan baik dapat meningkatkan keterlibatan
pelanggan dan mendorong tingkat pembelian. Dengan menargetkan segmen konsumen
tertentu dan menawarkan penawaran yang menarik, promosi dapat memperkuat hubungan
pelanggan dan meningkatkan penjualan. Hal ini menekankan pentingnya menyelaraskan
strategi promosi dengan preferensi konsumen untuk mencapai efektivitas yang maksimal.
Berdasarkan temuan ini, penelitian merekomendasikan PT. Indonesia AirAsia untuk
memprioritaskan optimalisasi strategi promosi, peningkatan citra merek, dan penekanan pada
nilai pelanggan agar dapat lebih menarik perhatian konsumen di Medan. Penelitian
selanjutnya dapat mempertimbangkan faktor lain, seperti kualitas layanan, untuk memberikan
pemahaman yang lebih menyeluruh tentang perilaku pembelian konsumen di industri
penerbangan.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Felix, Felix NIM03011210028 felixwii811@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Sinaga, Poltak 0120116201 poltak.sinaga@uph.edu |
Uncontrolled Keywords: | Customer perceived value; promotion; brand image; customer purchase decision |
Subjects: | H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Felix Felix |
Date Deposited: | 25 Feb 2025 03:37 |
Last Modified: | 25 Feb 2025 03:37 |
URI: | http://repository.uph.edu/id/eprint/67117 |