Lidjon, Jeslyn (2024) The influence of perceived value, atmosphere, food quality and promotion toward revisit intention at baked at Laurence Medan. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Baked at Laurence was established in 2019, with the physical store
opening in 2021. Baked at Laurence located at Jl. Petula No. 52B, Petisah Hulu,
Kec. Medan Baru, Kota Medan, Sumatera Utara 20152. This study investigates
the influence of perceived value, atmosphere, food quality and promotion on
revisit intention at Baked at Laurence.
A quantitative research design was utilized, incorporating both
descriptive and causal research methods. Data collection was conducted by
distributing questionnaires to 30 respondents, which were then tested for
validity and reliability. Afterward, the questionnaires were distributed to 150
respondents, and the data were analyzed using SPSS 25.00. The research model
is being tested using normality, multicollinearity, heteroscedasticity, and
linearity test. The data also tested using multiple linear regression, and
coefficient of determination test, then hypothesis test are done with T-test and
F-test.
The study shows that perceived value, atmosphere, food quality, and
promotion all positively and significantly influence the revisit intention at
Baked at Laurence in Medan. Moreover, these factors simultaneously influence
revisit intention at Baked at Laurence Medan. The findings suggest that
enhancing perceived value through pricing adjustments and personalized
services, maintaining a consistent and appealing atmosphere, ensuring high
food quality, and implementing effective promotional strategies can
significantly boost customer revisit intentions. / Baked at Laurence didirikan pada tahun 2019, dengan tokoo fisik yang
dibuka pada tahun 2021. Baked at Laurence berlokasi di Jl. Petula No. 52B, Petisah
Hulu, Kec. Medan Baru, Kota Medan, Sumatera Utara 20152. Studi ini meneliti
pengaruh persepsi nilai, atmospfer, kualitas makanan, dan promosi terhadap niat
kunjungan ulang di Baked at Laurence.
Desain penelitian kuantitatif digunakan, menggabungkan metode penelitian
deskriptif dan kausal. Pengumpulan data dilakukan dengan menyebarkan
kuesioner kepada 30 responden, yang kemudian diuji validitas dan reliabilitasnya.
Setelah itu, kuesioner disebarkan kepada 150 responden, dan data dianalisis
menggunakan SPSS 25.00. Model penelitian diuji menggunakan uji normalitas,
multikolinearitas, heteroskedastisitas, dan linearitas. Data juga dianalisis
menggunakan regresi linier berganda, uji koefisien determinasi, serta pengujian
hipotesis melalui uji T dan uji F.
Hasil penelitian menunjukkan bahwa nilai yang dirasakan, suasana,
kualitas makanan, dan promosi secara positif dan signifikan memengaruhi niat
kunjungan ulang di Baked at Laurence. Selain itu, factor-faktor tersebut secara
simultan memengaruhi niat kunjungan ulang di Baked at Laurence. Temuan
menunjukan bahwa peningkatakn persepsi nilai melalui penyesuaian harga dan
layanan yang dipersonalisasi, menjaga atmosfer yang konsisten dan menarik,
memastikan kualitas makanan yang tinggi, serta menerapkan strategi promosi yang
efektif dapat secara signifikan meningkatkan niat kunjungan ulang pelanggan
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Lidjon, Jeslyn NIM03011210018 lidjonjeslyn@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Depari, Genesis Sembiring NIDN0325019201 genesis.sembiring@lecturer.uph.edu |
Uncontrolled Keywords: | Keywords Perceived Value; Atmosphere; Food Quality; Promotion |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Jeslyn Lidjon |
Date Deposited: | 25 Feb 2025 03:34 |
Last Modified: | 25 Feb 2025 03:34 |
URI: | http://repository.uph.edu/id/eprint/67151 |