Tania, Charista (2024) The effect of atmosphere, promotion, and customer experience on repurchase intentions at The Sari Laut Mbak Sri Restaurant. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Competition in the food industry is increasingly high between companies,
causing each company to compete with each other to market their company. The
hope of direct market expansion is that the company will have more customers so
that sales will ultimately increase. Due to the increasing competition in the culinary
business, companies are increasingly required to be able to create the right
marketing strategy by paying attention to the atmosphere, promotion and customer
experience.
Data collection was carried out by distributing questionnaires to
respondents, namely customers who made purchases at the Sari Laut Mbak Sri
restaurant. The data was processed using validity analysis, reliability, classical
assumption tests and multiple linear regression analysis. Measurements were made
by distributing questionnaires to 30 respondents, which were then tested for validity
and reliability. After that, it was distributed to 97 respondents and then analyzed.
The results of this study have met the validity, reliability, normality,
multicollinearity and heteroscedasticity tests. Based on the hypothesis test,
atmosphere, promotion and customer experience have a positive influence on
repurchase intentions at the Sari Laut Mbak Sri restaurant, both partially and
simultaneously. The determination coefficient is 58.1% and the remaining 41.9%
can be explained by other variables such as digital marketing and service quality.
Recommendations for the company are that the company considers the
colors used at the Sari Laut Mbak Sri restaurant, special promos from the Sari Laut
Mbak Sri restaurant and the prices offered by the Sari Laut Mbak Sri restaurant so
that the company can increase repurchase intentions. / Persaingan industri makanan yang semakin tinggi antar perusahaan,
menyebabkan setiap perusahaan saling berlomba-lomba untuk memasarkan
perusahaannya. Harapan dari adanya perluasan pasar secara langsung adalah
perusahaan akan memiliki lebih banyak pelanggan sehingga pada akhirnya
penjualan akan meningkat. Karena semakin meningkatnya persaingan dalam
usaha di bidang kuliner, maka perusahaan semakin dituntut untuk dapat
menciptakan strategi pemasaran yang tepat dengan memperhatikan atmofer,
promosi dan pengalaman pelanggan.
Pengumpulan data dilakukan dengan menyebarkan kuesioner kepada
responden yaitu pelanggan yang melakukan pembelian di restoran Sari Laut Mbak
Sri. Data diolah dengan menggunakan analisis validitas, reliabilitas, uji asumsi
klasik dan analisis regresi linear berganda. Pengukuran dilakukan dengan
menyebarkan kuesioner kepada 30 orang responden, yang kemudian diuji validitas
dan reliabilitasnya. Setelah itu baru dilakukan penyebaran kepada 97 orang
responden dan kemudian dilakukan analisis.
Hasil penelitian ini telah memenuhi uji validitas, reliabilitas, normalitas,
multikolinearitas dan heteroskedastisitas. Berdasarkan uji hipotesis, suasana,
promosi dan pengalaman pelanggan mempunyai pengaruh positif terhadap minat
membeli ulang di restoran Sari Laut Mbak Sri, baik secara parsial maupun
simultan. Besarnya koefisien determinasi sebesar 58,1% dan sisanya 41,9% dapat
dijelaskan variabel lain seperti pemasaran digital dan kualitas pelayanan.
Rekomendasi untuk perusahaan adalah perusahaan mempertimbangkan
warna-warna yang digunakan di restoran Sari Laut Mbak Sri, promo spesial dari
Restoran Sari Laut Mbak Sri dan harga yang ditawarkan oleh restoran Sari Laut
Mbak Sri sehingga perusahaan dapat meningkatkan minat membeli ulang.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Tania, Charista NIM03011210030 charistatania20@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Lumbantobing, Paul 0312096209 paul.lumbantobing@lecturer.uph.edu |
Uncontrolled Keywords: | Atmosphere; promotion; customer experience; repurchase intentions |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Charista Tania |
Date Deposited: | 25 Feb 2025 03:34 |
Last Modified: | 25 Feb 2025 03:34 |
URI: | http://repository.uph.edu/id/eprint/67152 |