Kurniawan, Eric (2024) Pengaruh kepemimpinan terhadap kebijakan suatu klinik swasta serta efeknya terhadap performa klinik XYZ di JABODETABEK. Masters thesis, Universitas Pelita Harapan.
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Abstract
Penelitian ini menganalisis hubungan antara kepemimpinan dan kebijakan
klinik swasta serta dampaknya terhadap performa klinik, dengan indikator utama
efisiensi operasional, kualitas layanan, dan kepuasan pasien. Variabel bebas dalam
penelitian ini meliputi fleksibilitas operasional, kolaborasi administrasi, dan gaya
kepemimpinan, sementara variabel mediasi mencakup keterlibatan karyawan,
kapabilitas manajemen, budaya organisasi, dan inovasi. Penelitian ini
menggunakan aplikasi google form dengan melibatkan 200 responden.
Pengumpulan data dilakukan dengan menyebarkan kuesioner berisi 60 pertanyaan
dengan Skala Likert 1 – 5. Teknik pengambilan sampel menggunakan purposive
sampling. Data dianalisis dengan metode Structure Equation Modeling (SEM)
berbasiskan Partial Least Square (PLS). Menggunakan pendekatan kuantitatif,
studi ini melibatkan tenaga kesehatan dan manajemen di sejumlah klinik swasta di
Pulau Jawa. Hasil analisis menunjukkan bahwa kepemimpinan transformasional
secara signifikan memengaruhi kebijakan klinik, dengan peran mediasi dari budaya
organisasi, inovasi, dan pengelolaan sumber daya manusia. Penelitian ini juga
menemukan bahwa fleksibilitas operasional dan kolaborasi administrasi
memberikan kontribusi positif terhadap kebijakan klinik yang lebih responsif
terhadap kebutuhan pasien dan efisiensi. Kesimpulan dari penelitian ini
menegaskan pentingnya peran kepemimpinan dalam mengarahkan kebijakan
strategis yang berbasis pada inovasi dan budaya organisasi untuk mendukung
keberlanjutan klinik. Penelitian ini memberikan kontribusi praktis dan teoretis yang
signifikan, terutama bagi pengelola klinik swasta dalam mengembangkan
pendekatan kepemimpinan dan kebijakan yang berfokus pada perbaikan layanan
kesehatan. / This research analyzes the relationship between private clinic leadership
and policies and their impact on clinic performance, with the main indicators being
operational efficiency, service quality and patient satisfaction. The independent
variables in this research include operational flexibility, administrative
collaboration, and leadership style, while the mediating variables include employee
involvement, management capability, organizational culture, and innovation. This
research used the Google Form application involving 200 respondents. Data
collection was carried out by distributing a questionnaire containing 60 questions
with a Likert Scale of 1 – 5. The sampling technique uses purposive sampling. Data
were analyzed using the Structure Equation Modeling (SEM) method based on
Partial Least Square (PLS). Using a quantitative approach, this study involved
health workers and management at a number of private clinics on the island of
Java. The results of the analysis show that transformational leadership significantly
influences clinic policy, with the mediating role of organizational culture,
innovation, and human resource management. This research also found that
operational flexibility and administrative collaboration made a positive
contribution to clinic policies that were more responsive to patient needs and
efficiency. The conclusions of this research emphasize the importance of the role of
leadership in directing strategic policies based on innovation and organizational
culture to support clinic sustainability. This research provides significant practical
and theoretical contributions, especially for private clinic managers in developing
leadership and policy approaches focused on improving health services
Item Type: | Thesis (Masters) |
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Creators: | Creators NIM Email ORCID Kurniawan, Eric NIM01615230023 eric.kurniawan21@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Arianto, Radityo Fajar NIDN304067503 radityo.arianto@uph.edu |
Uncontrolled Keywords: | kepemimpinan ; kebijakan Klinik ; performa Klinik ; budaya organisasi ; inovasi ; efisiensi operasional. |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Medicine > Master of Hospital Administration Current > Faculty/School - UPH Karawaci > Faculty of Medicine > Master of Hospital Administration |
Depositing User: | Eric Kurniawan |
Date Deposited: | 25 Feb 2025 02:16 |
Last Modified: | 25 Feb 2025 02:16 |
URI: | http://repository.uph.edu/id/eprint/67213 |