The effects of perceived quality and usefulness of consumer reviews on review reading and purchase intention in tokopedia towards gen z in Jakarta

Hermawan, Jonathan and Ryan, Sebastian (2019) The effects of perceived quality and usefulness of consumer reviews on review reading and purchase intention in tokopedia towards gen z in Jakarta. Bachelor thesis, Universitas Pelita Harapan.

[thumbnail of Title]
Preview
Text (Title)
Title.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (7MB) | Preview
[thumbnail of Abstract]
Preview
Text (Abstract)
Abstract.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (107kB) | Preview
[thumbnail of ToC]
Preview
Text (ToC)
ToC.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (121kB) | Preview
[thumbnail of Chapter1]
Preview
Text (Chapter1)
Chapter1.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (663kB) | Preview
[thumbnail of Chapter2] Text (Chapter2)
Chapter2.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (213kB)
[thumbnail of Chapter3] Text (Chapter3)
Chapter3.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (297kB)
[thumbnail of Chapter4] Text (Chapter4)
Chapter4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (622kB)
[thumbnail of Chapter5] Text (Chapter5)
Chapter5.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (189kB)
[thumbnail of Bibliography]
Preview
Text (Bibliography)
Bibliography.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (207kB) | Preview
[thumbnail of Appendices] Text (Appendices)
Appendices.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (833kB)

Abstract

Review quality is a recently interesting subject to research the past decade, as the existence of online review system is concluded to have great effect to the usage of purchase intention in e-commerce platforms. Therefore, this study discusses three variables that influences purchase intention, which are negative perception of review quality, perceived usefulness of consumer reviews, and review reading activity. Data is gathered from 151 valid respondents through questionnaire and analyzed using statistical programs SPSS and AMOS. Analysis used are SEM and Path analysis to test the hypotheses. Results show that negative perception of review quality and perceived usefulness of consumer reviews significantly affect review reading activity which indirectly influences purchase intention as review reading activity significantly influences purchase intention, signifying the importance of consumer reviews in purchase intention in e-commerce platforms.
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
Hermawan, Jonathan
NIM00000020787
t.jonathan.h@gmail.com
UNSPECIFIED
Ryan, Sebastian
NIM00000025659
sebastianryan97@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Patria, Danet Arya
NIDN0325017206
UNSPECIFIED
Uncontrolled Keywords: negative perception; perceived usefulness; online reviews; e-commerce; purchase intention; review reading activity
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management
Current > Faculty/School - UPH Karawaci > Business School > Management
Depositing User: Users 928 not found.
Date Deposited: 06 Feb 2020 08:24
Last Modified: 21 Apr 2020 02:21
URI: http://repository.uph.edu/id/eprint/6725

Actions (login required)

View Item
View Item