Analisis pengaruh subjective norm, perceived behavior control, price, service quality, airline safety, dan airline reputation terhadap behavior intention dalam membentuk buying behavior penumpang low cost carrier Super Air Jet di kota Surabaya = The influence analysis of subjective norm, perceived behavior control, price, service quality, airline safety, and airline reputation on behavior intention in shaping the buying behavior of low cost carrier Super Air Jet passengers in Surabaya city

Ngongoloy, Gerald Yeremi Ruddy (2024) Analisis pengaruh subjective norm, perceived behavior control, price, service quality, airline safety, dan airline reputation terhadap behavior intention dalam membentuk buying behavior penumpang low cost carrier Super Air Jet di kota Surabaya = The influence analysis of subjective norm, perceived behavior control, price, service quality, airline safety, and airline reputation on behavior intention in shaping the buying behavior of low cost carrier Super Air Jet passengers in Surabaya city. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Subjective Norm, Perceived Behavior Control, Price, Service Quality, Airline Safety, dan Airline Reputation terhadap Behavior Intention yang membentuk Buying Behavior pada penumpang maskapai berbiaya rendah Super Air Jet di Surabaya. Melalui pendekatan kuantitatif, data dikumpulkan menggunakan kuesioner daring yang disebarkan kepada 200 responden, yang merupakan penumpang Super Air Jet di Surabaya. Teknik analisis data menggunakan metode Partial Least Squares Structural Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan bahwa hanya Subjective Norm dan Airline Safety yang memiliki pengaruh signifikan terhadap Behavior Intention, dan pada akhirnya berpengaruh terhadap Buying Behavior. Penelitian ini memberikan implikasi bagi strategi pemasaran dan manajerial, yang mengindikasikan bahwa pemahaman lebih lanjut terhadap faktor-faktor ini dapat membantu Super Air Jet dalam memperkuat perilaku pembelian pelanggan di segmen pasar domestik Indonesia. / This research aims to analyze the influence of Subjective Norm, Perceived Behavior Control, Price, Service Quality, Airline Safety, and Airline Reputation on Behavioral Intention which forms Buying Behavior among passengers of the low-cost airline Super Air Jet in Surabaya. Through a quantitative approach, data was collected using an online questionnaire distributed to 200 respondents, which are Super Air Jet passengers in Surabaya. The data analysis technique uses the Partial Least Squares Structural Equation Modeling (PLS-SEM) method. The research results show that only Subjective Norms and Airline Safety have a significant effect on Behavior Intention, and finally effect Buying Behavior. This research has implications for marketing and managerial strategies, indicating that further understanding of these factors can help Super Air Jet in strengthening customer purchasing behavior in the Indonesian domestic market segment.
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
Ngongoloy, Gerald Yeremi Ruddy
NIM02011210060
geraldyeremi@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Sondakh, Oliandes
0722128002
oliandes.sondakh@uph.edu
Uncontrolled Keywords: subjective norm; perceived behavior control; price; service quality; airline safety; airline reputation; behavior intention; buying behavior
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management
Current > Faculty/School - UPH Surabaya > Business School > Management
Depositing User: Gerald Yeremi Ruddy Ngongoloy
Date Deposited: 27 Feb 2025 08:26
Last Modified: 27 Feb 2025 08:26
URI: http://repository.uph.edu/id/eprint/67353

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