Sundari, Dwi (2024) Social media marketing impact to patient visit intention in Nutriara Obesity Clinic. Masters thesis, Universitas Pelita Harapan.
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Abstract
Dalam era Revolusi Industri 4.0, media sosial, terutama Instagram, telah menjadi alat
strategis dalam pemasaran layanan kesehatan untuk membangun citra positif dan
meningkatkan interaksi dengan pasien. Penelitian ini menganalisis pengaruh
pemasaran media sosial terhadap minat kunjungan pasien ke Nutriara Obesity Clinic,
dengan brand image, perceived image of doctors, dan online trust sebagai variabel
mediasi. Penelitian ini menggunakan desain kuantitatif cross-sectional, melibatkan 200
responden yang merupakan pengikut akun Instagram Nutriara Obesity Clinic. Data
dikumpulkan melalui kuesioner online berbasis skala Likert dan dianalisis
menggunakan Partial Least Square-Structural Equation Modeling (PLS-SEM). Hasil
penelitian menunjukkan bahwa pemasaran media sosial secara signifikan
memengaruhi minat kunjungan pasien, baik secara langsung maupun melalui mediasi
brand image, perceived image of doctors, dan online trust. Perceived image of doctors
muncul sebagai variabel mediasi terkuat, menyoroti perannya yang krusial dalam
memperkuat hubungan antara pemasaran media sosial dan minat kunjungan. Penelitian
ini menyarankan agar klinik meningkatkan kualitas konten media sosial dengan
menciptakan postingan yang menarik, informatif, dan interaktif, khususnya yang
menonjolkan pencitraan dokter dan informasi yang kredibel. Secara akademik,
penelitian ini berkontribusi dalam pengembangan strategi pemasaran berbasis media
sosial di sektor kesehatan.
Kata Kunci: Social Media Marketing, Brand Image, Perceived Image of Doctor,
Online Trust, Visit Intention. / In the Industrial Revolution 4.0 era, social media, especially Instagram, has become a
strategic tool in healthcare marketing, building a positive image and enhancing patient
interactions. This study analyzes the influence of social media marketing on patient
visit intentions to Nutriara Obesity Clinic, with brand image, perceived image of
doctors, and online trust as mediating variables. A cross-sectional quantitative design
was employed, involving 200 respondents who follow Nutriara Obesity Clinic's
Instagram account. Data were collected using an online Likert-scale questionnaire and
analyzed with Partial Least Square-Structural Equation Modeling (PLS-SEM). The
results show that social media marketing significantly influences patient visit
intentions, both directly and indirectly through brand image, perceived image of
doctors, and online trust. The perceived image of doctors emerges as the strongest
mediating variable, highlighting its critical role in strengthening the relationship
between social media marketing and visitation intentions. This study suggests that
clinics should improve social media content quality by creating engaging, informative,
and interactive posts, particularly those emphasizing doctor branding and credible
information. It also contributes academically to advancing social media-based
marketing strategies in healthcare.
Keywords: Social Media Marketing, Brand Image, Perceived Image of Doctor,
Online Trust, Visit Intention
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Sundari, Dwi NIM01615230009 dwisun1508@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Achmadi, Hendra NIDN0321067002 hendra.achmadi@uph.edu |
Uncontrolled Keywords: | social media marketing ; brand image ; perceived image of doctor ; online trust ; visit intention |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Medicine > Master of Hospital Administration Current > Faculty/School - UPH Karawaci > Faculty of Medicine > Master of Hospital Administration |
Depositing User: | Dwi Sundari |
Date Deposited: | 27 Feb 2025 02:22 |
Last Modified: | 27 Feb 2025 02:22 |
URI: | http://repository.uph.edu/id/eprint/67372 |