Social media marketing impact to patient visit intention in Nutriara Obesity Clinic

Sundari, Dwi (2024) Social media marketing impact to patient visit intention in Nutriara Obesity Clinic. Masters thesis, Universitas Pelita Harapan.

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Abstract

Dalam era Revolusi Industri 4.0, media sosial, terutama Instagram, telah menjadi alat strategis dalam pemasaran layanan kesehatan untuk membangun citra positif dan meningkatkan interaksi dengan pasien. Penelitian ini menganalisis pengaruh pemasaran media sosial terhadap minat kunjungan pasien ke Nutriara Obesity Clinic, dengan brand image, perceived image of doctors, dan online trust sebagai variabel mediasi. Penelitian ini menggunakan desain kuantitatif cross-sectional, melibatkan 200 responden yang merupakan pengikut akun Instagram Nutriara Obesity Clinic. Data dikumpulkan melalui kuesioner online berbasis skala Likert dan dianalisis menggunakan Partial Least Square-Structural Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan bahwa pemasaran media sosial secara signifikan memengaruhi minat kunjungan pasien, baik secara langsung maupun melalui mediasi brand image, perceived image of doctors, dan online trust. Perceived image of doctors muncul sebagai variabel mediasi terkuat, menyoroti perannya yang krusial dalam memperkuat hubungan antara pemasaran media sosial dan minat kunjungan. Penelitian ini menyarankan agar klinik meningkatkan kualitas konten media sosial dengan menciptakan postingan yang menarik, informatif, dan interaktif, khususnya yang menonjolkan pencitraan dokter dan informasi yang kredibel. Secara akademik, penelitian ini berkontribusi dalam pengembangan strategi pemasaran berbasis media sosial di sektor kesehatan. Kata Kunci: Social Media Marketing, Brand Image, Perceived Image of Doctor, Online Trust, Visit Intention. / In the Industrial Revolution 4.0 era, social media, especially Instagram, has become a strategic tool in healthcare marketing, building a positive image and enhancing patient interactions. This study analyzes the influence of social media marketing on patient visit intentions to Nutriara Obesity Clinic, with brand image, perceived image of doctors, and online trust as mediating variables. A cross-sectional quantitative design was employed, involving 200 respondents who follow Nutriara Obesity Clinic's Instagram account. Data were collected using an online Likert-scale questionnaire and analyzed with Partial Least Square-Structural Equation Modeling (PLS-SEM). The results show that social media marketing significantly influences patient visit intentions, both directly and indirectly through brand image, perceived image of doctors, and online trust. The perceived image of doctors emerges as the strongest mediating variable, highlighting its critical role in strengthening the relationship between social media marketing and visitation intentions. This study suggests that clinics should improve social media content quality by creating engaging, informative, and interactive posts, particularly those emphasizing doctor branding and credible information. It also contributes academically to advancing social media-based marketing strategies in healthcare. Keywords: Social Media Marketing, Brand Image, Perceived Image of Doctor, Online Trust, Visit Intention
Item Type: Thesis (Masters)
Creators:
Creators
NIM
Email
ORCID
Sundari, Dwi
NIM01615230009
dwisun1508@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Achmadi, Hendra
NIDN0321067002
hendra.achmadi@uph.edu
Uncontrolled Keywords: social media marketing ; brand image ; perceived image of doctor ; online trust ; visit intention
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Medicine > Master of Hospital Administration
Current > Faculty/School - UPH Karawaci > Faculty of Medicine > Master of Hospital Administration
Depositing User: Dwi Sundari
Date Deposited: 27 Feb 2025 02:22
Last Modified: 27 Feb 2025 02:22
URI: http://repository.uph.edu/id/eprint/67372

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