Adawiyah, Al Ahda (2024) Pengaruh motivasi dan lingkungan kerja terhadap kinerja pegawai dimediasi kepuasan kerja pada pegawai Rumah Sakit Umum Daerah Sukajadi Banyuasin Sumatera Selatan. Masters thesis, Universitas Pelita Harapan.
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Abstract
This study aims to analyze the influence of motivation, work environment, and job
satisfaction on employee performance at the Sukajadi Regional General Hospital
(RSUD), Banyuasin, South Sumatra. The performance of employees in hospitals
has a crucial role in determining the quality of medical and administrative services
received by patients, so understanding the factors that affect them is very important.
The research method used is a quantitative approach with mediation testing
techniques. The sample used in this study was 150 employees of Sukajadi Hospital
who were selected by the saturated sample method. Data was collected through
questionnaires that measured variables of motivation, work environment, job
satisfaction, and employee performance. Data analysis was carried out using PLSSEM
(Partial Least Squares Structural Equation Modeling) to test the relationship
between variables and the role of job satisfaction as a mediating variable. The
results of the study show that motivation and work environment have a direct
positive influence on employee job satisfaction. The higher the motivation of
employees and the more conducive the work environment, the greater job
satisfaction felt. In addition, motivation and job satisfaction have been proven to
have a direct positive effect on employee performance. Employees who feel
motivated and satisfied with their work tend to perform better, both in medical and
administrative aspects. However, the study also found that the work environment
does not have a direct influence on employee performance, although it plays a role
in increasing job satisfaction. In addition, work motivation and work environment
have a positive indirect influence on employee performance through job
satisfaction. This shows that even though the work environment does not directly
affect performance, these factors are still important to create job satisfaction that
has an impact on employee performance. This research provides important insights
for hospital management in designing strategies to increase work motivation, create
a more conducive work environment, and increase employee job satisfaction, which
in turn will improve the quality of hospital services. These findings also open up
opportunities for further research on other factors that can affect employee
performance in the healthcare sector. / Penelitian ini bertujuan untuk menganalisis pengaruh motivasi, lingkungan kerja,
dan kepuasan kerja terhadap kinerja pegawai di Rumah Sakit Umum Daerah
(RSUD) Sukajadi, Banyuasin, Sumatera Selatan. Kinerja pegawai di rumah sakit
memiliki peran krusial dalam menentukan kualitas pelayanan medis dan
administrasi yang diterima oleh pasien, sehingga pemahaman mengenai faktorfaktor
yang mempengaruhinya sangat penting. Metode penelitian yang digunakan
adalah pendekatan kuantitatif dengan teknik pengujian mediasi. Sampel yang
digunakan dalam penelitian ini adalah 150 pegawai RSUD Sukajadi yang dipilih
dengan metode sampel jenuh. Data dikumpulkan melalui kuesioner yang mengukur
variabel motivasi, lingkungan kerja, kepuasan kerja, dan kinerja pegawai. Analisis
data dilakukan dengan menggunakan PLS-SEM (Partial Least Squares Structural
Equation Modeling) untuk menguji hubungan antar variabel serta peran kepuasan
kerja sebagai variabel mediasi. Hasil penelitian menunjukkan bahwa motivasi dan
lingkungan kerja memiliki pengaruh langsung yang positif terhadap kepuasan kerja
pegawai. Semakin tinggi motivasi pegawai dan semakin kondusif lingkungan kerja,
semakin besar kepuasan kerja yang dirasakan. Selain itu, motivasi dan kepuasan
kerja terbukti berpengaruh langsung positif terhadap kinerja pegawai. Pegawai
yang merasa termotivasi dan puas dengan pekerjaannya cenderung menunjukkan
kinerja yang lebih baik, baik dalam aspek medis maupun administratif. Namun,
penelitian ini juga menemukan bahwa lingkungan kerja tidak memiliki pengaruh
langsung terhadap kinerja pegawai, meskipun berperan dalam meningkatkan
kepuasan kerja. Selain itu, motivasi kerja dan lingkungan kerja memiliki pengaruh
tidak langsung yang positif terhadap kinerja pegawai melalui kepuasan kerja. Hal
ini menunjukkan bahwa meskipun lingkungan kerja tidak mempengaruhi kinerja
secara langsung, faktor tersebut tetap penting untuk menciptakan kepuasan kerja
yang berdampak pada kinerja pegawai. Penelitian ini memberikan wawasan yang
penting bagi manajemen rumah sakit dalam merancang strategi untuk
meningkatkan motivasi kerja, menciptakan lingkungan kerja yang lebih kondusif,
dan meningkatkan kepuasan kerja pegawai, yang pada gilirannya akan
meningkatkan kualitas layanan rumah sakit. Temuan ini juga membuka peluang
untuk penelitian lebih lanjut mengenai faktor-faktor lain yang dapat mempengaruhi
kinerja pegawai di sektor pelayanan kesehatan.
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Adawiyah, Al Ahda NIM01616220069 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Jayanegara, Oscar NIDN0329096704 UNSPECIFIED |
Uncontrolled Keywords: | motivasi ; lingkungan kerja ; kepuasan kerja ; kinerja pegawai ; rumah sakit ; PLS-SEM |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Medicine > Master of Hospital Administration Current > Faculty/School - UPH Karawaci > Faculty of Medicine > Master of Hospital Administration |
Depositing User: | Phillips Iman Heri Wahyudi |
Date Deposited: | 27 Feb 2025 06:01 |
Last Modified: | 27 Feb 2025 06:01 |
URI: | http://repository.uph.edu/id/eprint/67390 |