Peran online customer reviews dan celebrity endorsement terhadap repurchase intention produk Tupperware = The role of online customer reviews and celebrity endorsement in influencing repurchase intention of Tupperware products

Nurfajrianti, Rista (2024) Peran online customer reviews dan celebrity endorsement terhadap repurchase intention produk Tupperware = The role of online customer reviews and celebrity endorsement in influencing repurchase intention of Tupperware products. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Di era digital saat ini, keputusan pembelian konsumen semakin dipengaruhi oleh online customer reviews dan celebrity endorsement, terutama dalam meningkatkan niat pembelian ulang produk, seperti yang terlihat pada konsumen Tupperware di Indonesia. Penelitian ini bertujuan untuk menguji peran online customer reviews dan celebrity endorsement terhadap repurchase intention pada produk Tupperware di Indonesia. Meskipun pengaruh kedua variabel ini terhadap niat pembelian ulang telah banyak dibahas, penelitian empiris mengenai hal ini masih terbuka. Penelitian ini menggunakan metode Non-Probability Sample Purposive Sampling dengan total 200 responden pengguna produk Tupperware. Data yang dikumpulkan dianalisis menggunakan Structural Equation Model (SEM) dengan software SmartPLS 4. Dari 9 hipotesis yang diuji, 8 hipotesis diterima, sementara 1 hipotesis ditolak. Hasil penelitian menunjukkan bahwa online customer reviews memiliki pengaruh positif signifikan terhadap repurchase intention, yang mengindikasikan bahwa ulasan pelanggan secara daring berperan penting dalam membentuk niat pelanggan untuk melakukan pembelian ulang produk Tupperware. Temuan ini diharapkan dapat menjadi masukan bagi manajemen Tupperware dalam mengoptimalkan strategi pemasaran dengan memanfaatkan ulasan daring dan dukungan selebriti sebagai bagian dari kampanye promosi mereka./In today’s digital era, consumer purchase decisions are increasingly influenced by online customer reviews and celebrity endorsements, especially in encouraging repurchase intention, as observed among Tupperware customers in Indonesia. This study aims to examine the role of online customer reviews and celebrity endorsement on repurchase intention for Tupperware products in Indonesia. Although the impact of these variables on repurchase intention has been widely discussed, empirical research in this area remains limited. This research employs a Non-Probability Sample Purposive Sampling method with a total of 200 respondents who are Tupperware users. Data collected were analyzed using Structural Equation Modeling (SEM) with SmartPLS 4 software. Out of 9 hypotheses tested, 8 were accepted, while 1 was rejected. The results indicate that online customer reviews have a significant positive impact on repurchase intention, suggesting that online reviews play a crucial role in shaping customers’ intentions to repurchase Tupperware products. These findings are expected to provide insights for Tupperware’s management in optimizing their marketing strategies by leveraging online reviews and celebrity endorsements as part of their promotional campaigns.
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
Nurfajrianti, Rista
NIM01015220064
ristanurfajrianti72@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Bernarto, Innocentius
NIDN0320016501
innocentius.bernarto@uph.edu
Uncontrolled Keywords: online customer reviews; celebrity endorsement; repurchase intention; brand awareness; brand loyalty; consumer attitude; Tupperware.
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management
Current > Faculty/School - UPH Karawaci > Business School > Management
Depositing User: Rista Nurfajrianti
Date Deposited: 18 Mar 2025 03:01
Last Modified: 18 Mar 2025 03:01
URI: http://repository.uph.edu/id/eprint/67393

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