Lim, Vanny (2025) Analisis pengaruh social media marketing activities terhadap brand loyalty melalui brand awareness dan brand image pada konsumen AMDK X di Kota Medan= Analysis of the impact of social media marketing activities on brand loyalty through brand awareness and brand image among AMDK X consumers in Medan City. Masters thesis, Universitas Pelita Harapan.
![Title.pdf [thumbnail of Title.pdf]](http://repository.uph.edu/style/images/fileicons/text.png)
Title Vanni Lim-1.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (30kB)
![Abstract [thumbnail of Abstract]](http://repository.uph.edu/style/images/fileicons/text.png)
Abstract.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (270kB)
![ToC [thumbnail of ToC]](http://repository.uph.edu/style/images/fileicons/text.png)
ToC.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (213kB)
![Chapter1 [thumbnail of Chapter1]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter1.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (633kB)
![Chapter2 [thumbnail of Chapter2]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter2.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (277kB)
![Chapter3 [thumbnail of Chapter3]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter3.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (297kB)
![Chapter4 [thumbnail of Chapter4]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Chapter5 [thumbnail of Chapter5]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter5.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (208kB)
![Bibliography [thumbnail of Bibliography]](http://repository.uph.edu/style/images/fileicons/text.png)
Bibliography.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (251kB)
![Appendices [thumbnail of Appendices]](http://repository.uph.edu/style/images/fileicons/text.png)
Appendices.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
Abstract
Didorong oleh pesatnya urbanisasi, peningkatan kesadaran akan kesehatan, dan
perubahan preferensi konsumen, industri air minum dalam kemasan (AMDK)
Indonesia telah mengalami pertumbuhan yang pesat. Dalam perkembangan ini,
AMDK X muncul sebagai pesaing utama yang berhasil menantang dominasi Aqua
yang telah lama mendominasi pasar. Penelitian ini bertujuan untuk mengkaji
pengaruh Social Media Marketing Activities (SMMA) terhadap Brand Loyalty,
melalui Brand Awareness dan Brand Image. Elemen-elemen kunci SMMA yang
dianalisis meliputi Entertainment, Interactivity, Trendiness, Electronic Word-of-
Mouth (e-WOM), dan Informativeness. Penelitian ini menggunakan pendekatan
kuantitatif, dengan data yang dikumpulkan dari 200 responden, yaitu konsumen
AMDK X di Medan, yang kemudian dianalisis menggunakan SPSS. Hasil
penelitian menunjukkan bahwa Interactivity, Trendiness, dan e-WOM secara
signifikan meningkatkan Brand Awareness, sementara Interactivity, Trendiness, e-
WOM, dan Informativeness memberikan dampak positif terhadap Brand Image.
Brand Awareness dan Brand Image, pada gilirannya, terbukti berperan penting
dalam mendorong Brand Loyalty. Namun, Entertainment tidak menunjukkan
pengaruh langsung terhadap Brand Image, dan Informativeness tidak memengaruhi
Brand Awareness. / Driven by rapid urbanization, increased health awareness, and shifting consumer
preferences, the Indonesian bottled water industry (AMDK) has experienced
significant growth. Amid this development, AMDK X has emerged as a key
competitor, successfully challenging Aqua's long-standing dominance in the
market. This study aims to examine the impact of Social Media Marketing Activities
(SMMA) on Brand Loyalty, mediated by Brand Awareness and Brand Image. The
key SMMA elements analyzed include Entertainment, Interactivity, Trendiness,
Electronic Word-of-Mouth (e-WOM), and Informativeness. Using a quantitative
approach, data was collected from 200 respondents, AMDK X consumers in
Medan, and analyzed using SPSS. The results show that Interactivity, Trendiness,
and e-WOM significantly enhance Brand Awareness, while Interactivity,
Trendiness, e-WOM, and Informativeness positively influence Brand Image. Both
Brand Awareness and Brand Image play a significant role in driving Brand Loyalty.
However, Entertainment does not have a direct impact on Brand Image, and
Informativeness does not affect Brand Awareness.
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Lim, Vanny 02619230023 Vannyvl.ofc@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Soedibyo, Yolanda 0725068801 Yolanda.soedibyo@lecturer.uph.edu |
Uncontrolled Keywords: | social media marketing activities; brand awareness; brand image; brand loyalty; entertainment; interactivity; trendiness; electronic word-of-mouth; informativeness |
Subjects: | H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Master of Management Current > Faculty/School - UPH Surabaya > Business School > Master of Management |
Depositing User: | Vanny Lim |
Date Deposited: | 28 Feb 2025 01:57 |
Last Modified: | 28 Feb 2025 01:57 |
URI: | http://repository.uph.edu/id/eprint/67418 |