Siregar, Amanda Arien (2024) Pengaruh self-leadership dalam meningkatkan hasil internal branding: efek mediasi role identity pada karyawan hotel bintang lima di DKI Jakarta. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Pada masa sekarang ini, industri perhotelan di DKI Jakarta sebagai pusat wisata dan
bisnis mengalami persaingan yang semakin ketat, seiring dengan peningkatan
jumlah kunjungan wisatawan. Sebagai bagian penting dalam ekosistem pariwisata,
hotel berbintang lima dituntut untuk memberikan pelayanan unggul guna
memenuhi kebutuhan wisatawan. Salah satu tantangan yang dihadapi adalah
memastikan karyawan memahami nilai merek dan mampu mencerminkannya
dalam layanan mereka. Penelitian ini bertujuan untuk menguji pengaruh selfleadership
terhadap hasil internal branding dengan peran mediasi role identity.
Subjek penelitian ini adalah karyawan yang bekerja di hotel bintang lima Jakarta
sebanyak 120 orang. Teknik penelitian ini menggunakan teknik convenience
sampling dan analisis menggunakan Partial Least Square-Structural Equation
Model (PLS-SEM) dengan menggunakan program SmartPLS versi 4.0.9.9. Hasil
penelitian ini adalah brand knowledge berpengaruh positif terhadap brand
commitment, brand knowledge berpengaruh positif terhadap brand citizenship
behavior, brand commitment berpengaruh positif terhadap brand citizenship
behavior, self-leadership tidak mempengaruhi brand knowledge, self-leadership
tidak mempengaruhi brand commitment, dan self-leadership mempengaruhi brand
citizenship behavior. Analisa melalui mediasi mengungkapkan bahwa role identity
memediasi pengaruh self-leadership terhadap brand knowledge, role identity
memediasi pengaruh self-leadership terhadap brand commitment, dan role identity
memediasi pengaruh self-leadership terhadap brand citizenship behavior. / In the current area, the hospitality in DKI Jakarta, as a center for tourism and
business, is facing increasingly intense competition along with the rise in the tourist
arrivals. As a crucial part of the tourism ecosystem, five-star hotels are required to
deliver excellent services to meet the needs of tourists. One of the challenges is
ensuring that employees understand the brand values and are able to reflect them in
their service. This study aims to examine the influence of self-leadership on internal
branding outcomes with the mediating role of role identity. The study subjects
consisted of 120 employees working in five-star hotels in Jakarta. The research
employed convenience sampling techniques and analysis using Partial Least-
Structural Equation Model (PLS-SEM) with SmartPLS software version 4.0.9.9.
The findings revealed that brand knowledge affects brand commitment, brand
knowledge influence brand citizenship behavior, and brand commitment impacts
brand citizenship behavior. However, self-leadership does not affect brand
knowledge or brand commitment, but it does influence brand citizenship behavior.
Mediates analysis revealed that role identity mediates the influence of selfleadership
on brand knowledge, role identity mediates the influence of selfleadership
on brand commitment, and role identity mediates the influence of selfleadership
on brand citizenship behavior.
Item Type: | Thesis (Bachelor) |
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Creators: | Creators NIM Email ORCID Siregar, Amanda Arien NIM01015220074 amanda.arien@outlook.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Huliselan, Juanna Judith NIDN0006065801 juanna.judith@uph.edu |
Uncontrolled Keywords: | self-leadership; role identity; internal branding; brand knowledge; brand commitment, brand citizenship behavior. |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management Current > Faculty/School - UPH Karawaci > Business School > Management |
Depositing User: | Amanda Arien Siregar |
Date Deposited: | 03 Mar 2025 08:12 |
Last Modified: | 03 Mar 2025 08:12 |
URI: | http://repository.uph.edu/id/eprint/67447 |