Pengaruh self-leadership dalam meningkatkan hasil internal branding: efek mediasi role identity pada karyawan hotel bintang lima di DKI Jakarta

Siregar, Amanda Arien (2024) Pengaruh self-leadership dalam meningkatkan hasil internal branding: efek mediasi role identity pada karyawan hotel bintang lima di DKI Jakarta. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Pada masa sekarang ini, industri perhotelan di DKI Jakarta sebagai pusat wisata dan bisnis mengalami persaingan yang semakin ketat, seiring dengan peningkatan jumlah kunjungan wisatawan. Sebagai bagian penting dalam ekosistem pariwisata, hotel berbintang lima dituntut untuk memberikan pelayanan unggul guna memenuhi kebutuhan wisatawan. Salah satu tantangan yang dihadapi adalah memastikan karyawan memahami nilai merek dan mampu mencerminkannya dalam layanan mereka. Penelitian ini bertujuan untuk menguji pengaruh selfleadership terhadap hasil internal branding dengan peran mediasi role identity. Subjek penelitian ini adalah karyawan yang bekerja di hotel bintang lima Jakarta sebanyak 120 orang. Teknik penelitian ini menggunakan teknik convenience sampling dan analisis menggunakan Partial Least Square-Structural Equation Model (PLS-SEM) dengan menggunakan program SmartPLS versi 4.0.9.9. Hasil penelitian ini adalah brand knowledge berpengaruh positif terhadap brand commitment, brand knowledge berpengaruh positif terhadap brand citizenship behavior, brand commitment berpengaruh positif terhadap brand citizenship behavior, self-leadership tidak mempengaruhi brand knowledge, self-leadership tidak mempengaruhi brand commitment, dan self-leadership mempengaruhi brand citizenship behavior. Analisa melalui mediasi mengungkapkan bahwa role identity memediasi pengaruh self-leadership terhadap brand knowledge, role identity memediasi pengaruh self-leadership terhadap brand commitment, dan role identity memediasi pengaruh self-leadership terhadap brand citizenship behavior. / In the current area, the hospitality in DKI Jakarta, as a center for tourism and business, is facing increasingly intense competition along with the rise in the tourist arrivals. As a crucial part of the tourism ecosystem, five-star hotels are required to deliver excellent services to meet the needs of tourists. One of the challenges is ensuring that employees understand the brand values and are able to reflect them in their service. This study aims to examine the influence of self-leadership on internal branding outcomes with the mediating role of role identity. The study subjects consisted of 120 employees working in five-star hotels in Jakarta. The research employed convenience sampling techniques and analysis using Partial Least- Structural Equation Model (PLS-SEM) with SmartPLS software version 4.0.9.9. The findings revealed that brand knowledge affects brand commitment, brand knowledge influence brand citizenship behavior, and brand commitment impacts brand citizenship behavior. However, self-leadership does not affect brand knowledge or brand commitment, but it does influence brand citizenship behavior. Mediates analysis revealed that role identity mediates the influence of selfleadership on brand knowledge, role identity mediates the influence of selfleadership on brand commitment, and role identity mediates the influence of selfleadership on brand citizenship behavior.
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
Siregar, Amanda Arien
NIM01015220074
amanda.arien@outlook.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Huliselan, Juanna Judith
NIDN0006065801
juanna.judith@uph.edu
Uncontrolled Keywords: self-leadership; role identity; internal branding; brand knowledge; brand commitment, brand citizenship behavior.
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management
Current > Faculty/School - UPH Karawaci > Business School > Management
Depositing User: Amanda Arien Siregar
Date Deposited: 03 Mar 2025 08:12
Last Modified: 03 Mar 2025 08:12
URI: http://repository.uph.edu/id/eprint/67447

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