Wijaya, Lisa Amelia (2024) Pengaruh workload, burnout, dan job satisfaction terhadap turnover intention pada dokter umum di Indonesia. Masters thesis, Universitas Pelita Harapan.
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Abstract
Turnover intention is willingness to leave the current job, which usually
caused by several factors such as individual, group or company factors. In
healthcare, turnover intention can affect organization and also the quality of care.
This research conducted with aims to analyze the relationship between workload,
burnout, and job satisfaction on general practitioner turnover intention in Indonesia.
This study involved 188 general practitioner who worked in hospital or clinic.
Primary data was collected using questionnaire which contains of 29 questions with
Likert scale 1-5. Purposive sampling technique was used as a sampling method.
The data was analyzed using partial least square-structural equation modelling
(PLS-SEM) with SmartPLS 4 version 4.1.0.8 software. The results showed that
workload and burnout had positive effects while job satisfaction plays role as
negative effects on general practitioner turnover intention. Therefore, management
should be aware of workload and burnout issues, and also improve the job
satisfaction among general practitioners in order to prevent turnover intention. / Turnover intention merupakan keinginan untuk pindah atau keluar dari
pekerjaan. Turnover intention yang tinggi dapat merugikan rumah sakit dan
mengganggu kualitas pelayanan pasien. Terdapat beberapa faktor yang
memengaruhi turnover intention yaitu faktor individu, kelompok, maupun
perusahaan. Penelitian ini dilakukan untuk mengetahui pengaruh antara workload,
burnout, dan job satisfaction terhadap turnover intention pada dokter umum di
Indonesia. Penelitian ini dilakukan secara online dengan melibatkan 188 responden
dokter umum yang bekerja sebagai klinisi di rumah sakit maupun klinik di seluruh
Indonesia. Pengumpulan data dilakukan dengan menyebarkan kuesioner berisi 29
pertanyaan dengan Skala Likert 1 – 5 berdasarkan metode purposive sampling.
Hasil pengisian kuesioner akan dianalisa dengan metode partial least squarestructural
equation modelling (PLS-SEM).Hasil penelitian ini menyatakan bahwa
workload dan burnout memiliki pengaruh positif serta job satisfaction memiliki
pengaruh negatif yang signifikan terhadap turnover intention pada dokter umum
yang bekerja di rumah sakit/klinik. Oleh karena itu, manajemen harus
memerhatikan beban kerja dan tingkat burnout serta kepuasan kerja dokter umum
untuk mencegah terjadinya turnover intention.
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Wijaya, Lisa Amelia NIM01661230005 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Wuisan, Dewi Sri Surya NIDN0431107004 UNSPECIFIED |
Uncontrolled Keywords: | Workload ; Burnout ; Job Satisfaction ; Turnover Intention ; dokter umum |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
Depositing User: | Phillips Iman Heri Wahyudi |
Date Deposited: | 01 Mar 2025 04:42 |
Last Modified: | 01 Mar 2025 04:42 |
URI: | http://repository.uph.edu/id/eprint/67480 |