You, Minsang (2024) Pengaruh consumer need for touch terhadap online purchase propensity yang dimediasi oleh brand experience, perceived product quality dan online research propensity pada helm XYZ. Masters thesis, Universitas Pelita Harapan.
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Abstract
Indonesia is one of the countries with the largest number of motorized vehicle users
in the world, so the helmet industry is also growing rapidly. To be able to compete
competitively in the digital world, it is important for companies to be able to
increase consumer purchasing interest. This study aims to test the effect of
consumer need for touch on online purchase propensity mediated by brand
experience, perceived product quality and online research propensity on one of the
helmet brands in Indonesia. The study was conducted quantitatively with a causal
approach on 233 motorized vehicle users in Jabodetabek. Samples were taken using
a purposive sampling approach. The results of the study showed that all hypotheses
were accepted, meaning that consumer need for touch and social influence had a
positive effect on brand experience, as well as brand experience and perceived
product quality which had a positive effect on online research propensity, and then
online research propensity and social influence had a positive effect on online
purchase propensity. / Indonesia merupakan salah satu negara dengan jumlah pengguna kendaraan
bermotor terbesar di dunia, sehingga industri helm juga tumbuh pesat. Untuk dapat
bersaing secara kompetitif didunia digital, penting bagi perusahaan untuk dapat
meingkatkan minat beli konsumen. Penelitian ini bertujuan untuk menguji
pengaruh consumer need for touch terhadap online purchase propensity yang
dimediasi oleh brand experience, perceived product quality dan online research
propensity pada salah satu brand helm di Indonesia. Penelitian dilakukan secara
kuantitatif dengan pendekatan kausal pada 233 pengguna kendaraan bermotor di
Jabodetabek. Sampel diambil menggunakan pendekatan purposive sampling. Hasil
penelitian menunjukkan bahwa seluruh hipotesis diterima, artinya consumer need
for touch dan social influence berpengaruh positif terhadap brand experience,
begitu juga brand experience dan perceived product quality yang berpengaruh
positif terhadap online research propensity, dan kemudian online research
propensity serta social influence berpengaruh positif terhadap online purchase
propensity.
Item Type: | Thesis (Masters) |
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Creators: | Creators NIM Email ORCID You, Minsang NIM01804230022 hapkiminsang@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Laurence, Laurence NIDN0328077602 UNSPECIFIED |
Uncontrolled Keywords: | Online Purchase Propensity ; Helm ; Need for Touch ; Online Research Propensity |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
Depositing User: | Phillips Iman Heri Wahyudi |
Date Deposited: | 01 Mar 2025 05:36 |
Last Modified: | 01 Mar 2025 05:36 |
URI: | http://repository.uph.edu/id/eprint/67483 |