Pengaruh intrinsic dan extrinsic reward terhadap job satisfaction dan turnover intention coffee shop XYZ di Jakarta Selatan = The influence of intrinsic and extrinsic rewards on job satisfaction and turnover intention at coffee shop XYZ in South Jakarta

Astuti, Aprida (2024) Pengaruh intrinsic dan extrinsic reward terhadap job satisfaction dan turnover intention coffee shop XYZ di Jakarta Selatan = The influence of intrinsic and extrinsic rewards on job satisfaction and turnover intention at coffee shop XYZ in South Jakarta. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh reward intrinsik dan ekstrinsik terhadap kepuasan kerja dan turnover intention pada karyawan Coffee Shop XYZ, Jakarta Selatan. Reward intrinsik mencakup penghargaan non material seperti pengakuan dan pencapaian, sementara reward ekstrinsik meliputi kompensasi dan fasilitas. Kepuasan kerja diukur untuk menilai kepuasan karyawan terhadap pekerjaannya, sementara turnover intention menunjukkan niat karyawan untuk meninggalkan perusahaan. Metode yang digunakan adalah kuantitatif dengan pendekatan survei. Data dikumpulkan melalui kuesioner kepada 189 karyawan menggunakan teknik non-probability sampling dan dianalisis dengan regresi berganda. Hasil penelitian menunjukkan pengaruh positif dan negatif dari kedua jenis reward terhadap kepuasan kerja dan turnover intention. Penelitian ini memberikan wawasan tentang pentingnya manajemen reward yang tepat untuk meningkatkan kepuasan kerja dan mengurangi turnover intention./This study aims to analyze the impact of intrinsic and extrinsic rewards on job satisfaction and turnover intention among employees at Coffee Shop XYZ, South Jakarta. Intrinsic rewards include non-material recognition, achievements, and responsibility, while extrinsic rewards involve compensation, benefits, and incentives. Job satisfaction is measured to assess employees' contentment with their work, while turnover intention reflects their desire to leave the company. A quantitative method with a survey approach was used to collect data through questionnaires distributed to 189 employees using non-probability sampling, and the data were analyzed using multiple regression. The results show both positive and negative effects of intrinsic and extrinsic rewards on job satisfaction and turnover intention. This study provides insights into the importance of proper reward management to enhance job satisfaction and reduce turnover intention.
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
Astuti, Aprida
NIM01015220078
afridaastuti16@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Kui, Daniel Ong Kim
NIDN0318077201
daniel.ong@uph.edu
Uncontrolled Keywords: reward intrinsik; reward ekstrinsik; kepuasan kerja; turnover intention; coffee shop xyz; intrinsic rewards; extrinsic rewards; job satisfaction; turnover intention; coffee shop xyz.
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management
Current > Faculty/School - UPH Karawaci > Business School > Management
Depositing User: Aprida Astuti
Date Deposited: 05 Mar 2025 03:17
Last Modified: 05 Mar 2025 03:17
URI: http://repository.uph.edu/id/eprint/67553

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