Anteseden dari information usefulness dan information adoption serta dampaknya terhadap purchase intention: studi empiris pada produk Ms Glow = Antecedents of information usefulness and information adoption and their impact on purchase intention: an empirical study on MS Glow products

Fransiska, Lidya (2024) Anteseden dari information usefulness dan information adoption serta dampaknya terhadap purchase intention: studi empiris pada produk Ms Glow = Antecedents of information usefulness and information adoption and their impact on purchase intention: an empirical study on MS Glow products. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Industri kecantikan di Indonesia berkembang pesat, dengan banyaknya produk yang menawarkan perawatan wajah, dan tubuh. Banyak Perusahaan atau brand yang memasarkan produknya melalui media sosial. Dalam pemasaran melalui media sosial brand mempertimbangkan konten yang menarik dan bermanfaat serta meningkatkan review konsumen secara nyata untuk meningkatkan citra merek. Penelitian ini bertujuan untuk menganalisis dampak dari electronic Word Of Mouth (eWOM) dengan variabel information quality, information quantity, information credibility, apakah berpengaruh pada purchase intention pada produk MS Glow dalam media sosial Facebook, Instagram dan TikTok. Penelitian ini adalah penelitian kuantitatif, sebanyak 290 responden dipilih menggunakan non-probability purposive sampling dan dianalisis melalui SmartPLS 4. Hasil penelitian menunjukkan bahwa variabel yang ada dalam penelitian yaitu information quality, information quantity, information credibility berpengaruh positif terhadap information usefulness, information usefulness berpengaruh positif terhadap information adoption dan information adoption berpengaruh positif terhadap purchase intention. Untuk meningkatkan information usefulness yaitu dengan meningkatkan information quality, infomartion quantity dan information credibiblity. Untuk meningkatkan information adoption dapat meningkatkan information usefulness. dan untuk meningkatkan purchase intention dapat meningkatkan information adoption. / The beauty industry in Indonesia is growing rapidly, with many products offering facial and body care solutions. Numerous companies or brands market their products through social media. In social media marketing, brands consider creating engaging and beneficial content and actively increasing consumer reviews to enhance brand image. This study aims to analyze the impact of electronic Word of Mouth (eWOM) variables information quality, information quantity, and information credibility on purchase intention for MS Glow products via Facebook, Instagram, and TikTok. This quantitative research involved 290 respondents selected using non-probability purposive sampling and analyzed using SmartPLS 4. The results indicate that the variables in the study information quality, information quantity, and information credibility positively influence information usefulness. Information usefulness positively influences information adoption, and information adoption positively affects purchase intention. Enhancing information usefulness can be achieved by improving information quality, information quantity, and information credibility. Increasing information adoption can be achieved by enhancing information usefulness, while improving purchase intention can be achieved by increasing information adoption.
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
Fransiska, Lidya
NIM01016220013
lidyafransiskaa07@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Meranga, Isana S. C
NIDN0331126905
isana.meranga@uph.edu
Uncontrolled Keywords: information quality; information quantity; information credibility; information usefulness; information adoption; purchase intention.
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management
Current > Faculty/School - UPH Karawaci > Business School > Management
Depositing User: LIDYA FRANSISKA
Date Deposited: 04 Mar 2025 09:09
Last Modified: 04 Mar 2025 09:09
URI: http://repository.uph.edu/id/eprint/67560

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