Penelitian ini bertujuan untuk menguji pengaruh perceived ease of use, perceived usefulness, dan perceived security terhadap continuance intention, serta pengaruh perceived ease of use, perceived usefulness, dan perceived security terhadap customer satisfaction dalam konteks penggunaan layanan e-wallet. Selain itu, penelitian ini juga menguji peran customer satisfaction sebagai variabel mediasi dalam hubungan antara perceived ease of use, perceived usefulness, dan perceived security dengan continuance intention. Metode penelitian yang digunakan adalah kuantitatif deskriptif dengan pendekatan eksplanatori. Sampel penelitian ini adalah pengguna e-wallet di Jakarta, dengan kriteria usia 17 tahun ke atas, memiliki akun e-wallet, aktif menggunakan e-wallet selama enam bulan terakhir, dan memiliki lebih dari dua akun e-wallet. Pengumpulan data dilakukan melalui survei dengan menyebarkan kuesioner kepada 100 responden.Analisis data dilakukan menggunakan Structural Equation Modeling (SEM) dengan bantuan perangkat lunak SmartPLS. Hasil analisis menunjukkan bahwa perceived ease of use, perceived usefulness, dan perceived security berpengaruh positif terhadap continuance intention. Selain itu, perceived ease of use dan perceived usefulness juga berpengaruh positif terhadap customer satisfaction, sementara perceived security tidak berpengaruh signifikan terhadap customer satisfaction. Namun, customer satisfaction memiliki pengaruh positif terhadap continuance intention.Temuan ini memberikan pemahaman yang lebih baik tentang faktor-faktor yang memengaruhi niat pengguna untuk terus menggunakan layanan e-wallet, serta pentingnya kepuasan pengguna sebagai mediator dalam hubungan tersebut. / This research aims to examine the influence of perceived ease of use, perceived usefulness, and perceived security on continuance intention, as well as the influence of perceived ease of use, perceived usefulness, and perceived security on customer satisfaction in the context of using e-wallet services. Apart from that, this research also examines the role of customer satisfaction as a mediating variable in the relationship between perceived ease of use, perceived usefulness, and perceived security with continuance intention. The research method used is descriptive quantitative with an explanatory approach. The sample for this research is e-wallet users in Jakarta, with the criteria being 17 years of age and over, having an e-wallet account, actively using e-wallet for the last six months, and having more than two e-wallet accounts. Data collection was carried out through a survey by distributing questionnaires to 100 respondents. Data analysis was carried out using Structural Equation Modeling (SEM) with the help of SmartPLS software. The results of the analysis show that perceived ease of use, perceived usefulness, and perceived security have a positive effect on continuance intention. Apart from that, perceived ease of use and perceived usefulness also have a positive effect on customer satisfaction, while perceived security does not have a significant effect on customer satisfaction. However, customer satisfaction has a positive influence on continuance intention. These findings provide a better understanding of the factors that influence users' intention to continue using e-wallet services, as well as the importance of user satisfaction as a mediator in this relationship.