Lihu, Peter Dave Ariffien (2024) Tinjauan hukum terhadap kasus penipuan online di bidang e-commerce. Masters thesis, Universtitas Pelita Harapan.
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Abstract
Tujuan dari penelitian ini adalah untuk menganalisis pengaruh kemudahan, desain,
kepercayaan, harga dan pilihan makanan terhadap persepsi nilai, sikap terhadap
aplikasi pesan-antar makanan dan niat untuk terus menggunakan pelanggan
GrabFood di Surabaya. Penelitian ini menggunakan metodologi kuantitatif untuk
mempelajari faktor-faktor yang memengaruhi perilaku konsumen terhadap aplikasi
pesan-antar makanan. Metodologi penelitian ini menggunakan teknik pengambilan
sampel acak murni untuk melakukan survei terhadap 120 pengguna GrabFood di
Surabaya. Pengumpulan data dilakukan melalui kuesioner yang disebarkan secara
online dan offline. Metode analisis data menggunakan regresi sederhana dan regresi
linier berganda dengan menggunakan perangkat lunak SPSS versi 22.0. Hasil
penelitian menunjukkan bahwa dari tujuh hipotesis yang diajukan, 6 didukung oleh
data penelitian dan 1 ditolak. Telah dibuktikan bahwa kemudahan, desain,
keandalan, harga dan berbagai pilihan makanan memiliki pengaruh terhadap
persepsi nilai dan sikap terhadap aplikasi pesan-antar makanan. Namun, kekuatan
pengaruh masing-masing variabel independen bervariasi. Implikasi teoritis dari
penelitian ini memperkuat konsep-konsep sebelumnya dalam literatur tentang
manajemen pemasaran digital dan perilaku konsumen, khususnya dalam layanan
pesan-antar makanan. Dalam praktiknya, temuan penelitian ini memberikan
wawasan penting bagi penyedia layanan makanan untuk meningkatkan kualitas
aplikasi, desain antarmuka, kepercayaan pengguna, strategi harga, dan keragaman
pilihan makanan / The purpose of this study was to analyze the effect of convenience, design, trust, price
and food choices on perceived value, attitude towards food delivery applications and
intention to continue using GrabFood customers in Surabaya. This study uses quantitative
methodology to study the factors that influence consumer behavior towards food delivery
applications. This research methodology uses a pure random sampling technique to
conduct a survey of 120 GrabFood users in Surabaya. Data collection was carried out
through questionnaires distributed online and offline. The data analysis method used
simple regression and multiple linear regression using SPSS software version 22.0. The
results showed that of the seven hypotheses proposed, 6 were supported by the research
data and 1 was rejected. It has been proven that convenience, design, reliability, price and
variety of food choices have an influence on perceived value and attitude towards food
delivery applications. However, the strength of the influence of each independent variable
varies. The theoretical implications of this study strengthen previous concepts in the
literature on digital marketing management and consumer behavior, especially in food
delivery services. In practice, the findings of this study provide important insights for food
service providers to improve application quality, interface design, user trust, pricing
strategy, and diversity of food choices
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Lihu, Peter Dave Ariffien NIM02669230004 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Mandiana, Sari UNSPECIFIED UNSPECIFIED Thesis advisor Ginting, Yuni Priskila UNSPECIFIED UNSPECIFIED |
Uncontrolled Keywords: | food delivery app; perceived value; intention of continuous use; consumer behavior; digital marketing |
Subjects: | K Law > K Law (General) |
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Faculty of Law > Master of Law Current > Faculty/School - UPH Surabaya > Faculty of Law > Master of Law |
Depositing User: | Rafael Rudy |
Date Deposited: | 14 Mar 2025 08:02 |
Last Modified: | 14 Mar 2025 08:02 |
URI: | http://repository.uph.edu/id/eprint/67790 |