The effect of store environment, service quality, and food quality towards customer purchase decision at Coffeenatics Pattimura Medan

Sullivan, Vinsen (2024) The effect of store environment, service quality, and food quality towards customer purchase decision at Coffeenatics Pattimura Medan. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

This study aims to examine the store environment, service quality and food quality on consumer purchasing decisions at coffeenatics pattimura medan. This research was conducted at coffeenatics pattimura medan which is one of the coffee shops in the city of Medan. Store atmosphere significantly and favourably influences customer decisions to buy. Customers have a pleasant experience in retail network stores because of the attractive and extraordinary environment, which has a direct impact on their decision-making process and intention to buy. The research method in this study is quantitative and descriptive using a causality study with a sample of 100 consumers. Respondents are customers who are taken using sampling criteria using non probability with convenience sampling. The questionnaire distribution has passed the validity and reliability tests. The data tested has also passed the normality, multicollinearity, heteroscedasticity, and multiple linear regression tests. The results showed that store environment, service quality, food quality simultaneously influenced purchasing decisions with Fcount > Ftable (28.930 > 2.85) and coefficient of determination of 60.7%. In partial testing, the store environment has with tcount > ttable (4.131 > 1.985), service quality with tcount > ttable (2.367 > 1.985), food quality have a significant effect on purchasing decisions with tcount > ttable (3.017 > 1.985). It can be recommended to Coffeenatics to improve the exterior design to give a positive impression. Improve service quality by training employees in improving service. Ensure higher standards regarding the taste and temperature of food and drinks so that they are always consistent and in line with customer expectations. Build a stronger brand image and increase the perception of customer trust in the brand through a more focused and consistent branding strategy/ Penelitian ini bertujuan untuk meneliti lingkungan toko, kualitas pelayanan dan kualitas makanan terhadap keputusan pembelian konsumen pada coffeenatics pattimura medan. Penelitian ini dilakukan di coffeenatics pattimura medan yang merupakan salah satu coffee shop yang berada di kota Medan. Suasana toko secara signifikan dan menguntungkan mempengaruhi keputusan pelanggan untuk membeli. Pelanggan memiliki pengalaman yang menyenangkan di toko-toko jaringan ritel karena lingkungan yang menarik dan luar biasa, yang berdampak langsung pada proses pengambilan keputusan dan niat mereka untuk membeli. Metode penelitian pada penelitian ini adalah kuantitatif dan deskriptif dengan menggunakan studi kausalitas dengan sampel sebanyak 100 konsumen. Responden merupakan pelanggan yang diambil menggunakan kriteria pengambilan sampel menggunakan non probability dengan convenience sampling. Penyebaran kuesioner telah melewati uji validitas dan reliabilitas. Data yang diuji juga telah lolos uji normalitas, multikolinearitas, heteroskedastisitas, dan regresi linier berganda. Hasil penelitian menunjukkan bahwa lingkungan toko, kualitas pelayanan, kualitas makanan secara simultan berpengaruh terhadap keputusan pembelian dengan Fhitung > Ftabel (28,930 > 2,85) dan koefisien determinasi sebesar 60,7%. Pada pengujian secara parsial, lingkungan toko memiliki dengan thitung > ttabel (4,131 > 1,985), kualitas pelayanan dengan thitung > ttabel (2,367 > 1,985), kualitas makanan memiliki pengaruh yang signifikan terhadap keputusan pembelian dengan thitung > ttabel (3,017 > 1,985) Dapat direkomendasikan kepada Coffeenatics untuk Memperbaiki desain eksterior untuk memberikan kesan yang positif. Meningkatkan kualitas pelayanan dengan melatih karyawan dalam meningkatkan pelayanan. Memastikan standar yang lebih tinggi terkait rasa dan suhu makanan dan minuman agar selalu konsisten dan sesuai dengan ekspektasi pelanggan. Membangun brand image yang lebih kuat dan meningkatkan persepsi kepercayaan pelanggan terhadap brand melalui strategi branding yang lebih terarah dan konsisten.
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
Sullivan, Vinsen
NIM03011210062
VinsenS32@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Lumbantobing, Paul
NIDN0312096209
paul.lumbantobing@lecturer.uph.edu
Uncontrolled Keywords: store environment; service quality; food quality; purchase decision
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Depositing User: Vinsen Sullivan
Date Deposited: 26 Mar 2025 10:40
Last Modified: 26 Mar 2025 10:40
URI: http://repository.uph.edu/id/eprint/67962

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