Sullivan, Vinsen (2024) The effect of store environment, service quality, and food quality towards customer purchase decision at Coffeenatics Pattimura Medan. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
This study aims to examine the store environment, service quality and food
quality on consumer purchasing decisions at coffeenatics pattimura medan. This
research was conducted at coffeenatics pattimura medan which is one of the coffee
shops in the city of Medan.
Store atmosphere significantly and favourably influences customer
decisions to buy. Customers have a pleasant experience in retail network stores
because of the attractive and extraordinary environment, which has a direct impact
on their decision-making process and intention to buy.
The research method in this study is quantitative and descriptive using a
causality study with a sample of 100 consumers. Respondents are customers who
are taken using sampling criteria using non probability with convenience sampling.
The questionnaire distribution has passed the validity and reliability tests.
The data tested has also passed the normality, multicollinearity, heteroscedasticity,
and multiple linear regression tests. The results showed that store environment,
service quality, food quality simultaneously influenced purchasing decisions with
Fcount > Ftable (28.930 > 2.85) and coefficient of determination of 60.7%. In partial
testing, the store environment has with tcount > ttable (4.131 > 1.985), service quality
with tcount > ttable (2.367 > 1.985), food quality have a significant effect on purchasing
decisions with tcount > ttable (3.017 > 1.985).
It can be recommended to Coffeenatics to improve the exterior design to
give a positive impression. Improve service quality by training employees in
improving service. Ensure higher standards regarding the taste and temperature of
food and drinks so that they are always consistent and in line with customer
expectations. Build a stronger brand image and increase the perception of customer
trust in the brand through a more focused and consistent branding strategy/ Penelitian ini bertujuan untuk meneliti lingkungan toko, kualitas pelayanan
dan kualitas makanan terhadap keputusan pembelian konsumen pada coffeenatics
pattimura medan. Penelitian ini dilakukan di coffeenatics pattimura medan yang
merupakan salah satu coffee shop yang berada di kota Medan.
Suasana toko secara signifikan dan menguntungkan mempengaruhi
keputusan pelanggan untuk membeli. Pelanggan memiliki pengalaman yang
menyenangkan di toko-toko jaringan ritel karena lingkungan yang menarik dan
luar biasa, yang berdampak langsung pada proses pengambilan keputusan dan niat
mereka untuk membeli.
Metode penelitian pada penelitian ini adalah kuantitatif dan deskriptif
dengan menggunakan studi kausalitas dengan sampel sebanyak 100 konsumen.
Responden merupakan pelanggan yang diambil menggunakan kriteria
pengambilan sampel menggunakan non probability dengan convenience sampling.
Penyebaran kuesioner telah melewati uji validitas dan reliabilitas. Data
yang diuji juga telah lolos uji normalitas, multikolinearitas, heteroskedastisitas,
dan regresi linier berganda. Hasil penelitian menunjukkan bahwa lingkungan toko,
kualitas pelayanan, kualitas makanan secara simultan berpengaruh terhadap
keputusan pembelian dengan Fhitung > Ftabel (28,930 > 2,85) dan koefisien
determinasi sebesar 60,7%. Pada pengujian secara parsial, lingkungan toko
memiliki dengan thitung > ttabel (4,131 > 1,985), kualitas pelayanan dengan
thitung > ttabel (2,367 > 1,985), kualitas makanan memiliki pengaruh yang
signifikan terhadap keputusan pembelian dengan thitung > ttabel (3,017 > 1,985)
Dapat direkomendasikan kepada Coffeenatics untuk Memperbaiki desain
eksterior untuk memberikan kesan yang positif. Meningkatkan kualitas pelayanan
dengan melatih karyawan dalam meningkatkan pelayanan. Memastikan standar
yang lebih tinggi terkait rasa dan suhu makanan dan minuman agar selalu
konsisten dan sesuai dengan ekspektasi pelanggan. Membangun brand image yang
lebih kuat dan meningkatkan persepsi kepercayaan pelanggan terhadap brand
melalui strategi branding yang lebih terarah dan konsisten.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Sullivan, Vinsen NIM03011210062 VinsenS32@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Lumbantobing, Paul NIDN0312096209 paul.lumbantobing@lecturer.uph.edu |
Uncontrolled Keywords: | store environment; service quality; food quality; purchase decision |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Depositing User: | Vinsen Sullivan |
Date Deposited: | 26 Mar 2025 10:40 |
Last Modified: | 26 Mar 2025 10:40 |
URI: | http://repository.uph.edu/id/eprint/67962 |