Pengaruh brand awareness, brand ambassador dan brand image terhadap brand loyalty melalui brand trust sebagai mediasi pada akun Indomusikgram

Aryanto, Adhitya (2025) Pengaruh brand awareness, brand ambassador dan brand image terhadap brand loyalty melalui brand trust sebagai mediasi pada akun Indomusikgram. Masters thesis, Universitas Pelita Harapan.

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Abstract

The shift in consumer behavior from traditional media and print media to digital media has made many companies focus on digital media such as social media. This also makes digital media a fairly competitive place. This study examines the effect of brand awareness, brand ambassadors and brand image on brand loyalty through brand trust as a mediation on one of the social media accounts, namely indomusikgram. This study was conducted quantitatively on 213 followers with sampling using a convenience sampling approach. The analysis technique used is SEM. The results of the analysis show that brand ambassadors and brand image have a significant positive effect on brand loyalty through brand trust. While brand awareness cannot affect brand trust and brand loyalty. / Pergeseran perilaku konsumen dari media tradisional dan media cetak ke media digital menjadikan banyak perusahaan fokus pada media digital seperti sosial media. Hal tersebut juga menjadikan media digital sebagai tempat yang cukup kompetitif. Penelitian ini menguji pengaruh dari brand awareness, brand ambassador dan brand image terhadap brand loyalty melalui brand trust sebagai mediasi pada salah satu akun sosial media yaitu indomusikgram. Penelitian ini dilakukan pada secara kuantiatif 213 follower dengan pengambilan sampel menggunakan pendekatan convenience sampling. Teknik analisa yang digunakan adalah dengan SEM. Hasil analisa menunjukkan bahwa brand ambassador dan brand image berpengaruh signifikan positif terhadap brand loyalty melalui brand trust. Sedangkan brand awareness tidak dapat mempengaruhi brand trust dan brand loyalty.
Item Type: Thesis (Masters)
Creators:
Creators
NIM
Email
ORCID
Aryanto, Adhitya
NIM01619230034
aryantoadhitya@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Bernarto, Innocentius
NIDN0320016501
innocentius.bernarto@uph.edu
Uncontrolled Keywords: Media Sosial ; Konten Musik ; Brand Loyalty ; Pengikut 57
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management
Current > Faculty/School - UPH Karawaci > Business School > Master of Management
Depositing User: Aryanto Adhitya Ananta
Date Deposited: 10 Jul 2025 01:29
Last Modified: 10 Jul 2025 01:29
URI: http://repository.uph.edu/id/eprint/68051

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