Aryanto, Adhitya (2025) Pengaruh brand awareness, brand ambassador dan brand image terhadap brand loyalty melalui brand trust sebagai mediasi pada akun Indomusikgram. Masters thesis, Universitas Pelita Harapan.
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Abstract
The shift in consumer behavior from traditional media and print media to digital
media has made many companies focus on digital media such as social media. This
also makes digital media a fairly competitive place. This study examines the effect
of brand awareness, brand ambassadors and brand image on brand loyalty through
brand trust as a mediation on one of the social media accounts, namely
indomusikgram. This study was conducted quantitatively on 213 followers with
sampling using a convenience sampling approach. The analysis technique used is
SEM. The results of the analysis show that brand ambassadors and brand image
have a significant positive effect on brand loyalty through brand trust. While brand
awareness cannot affect brand trust and brand loyalty. / Pergeseran perilaku konsumen dari media tradisional dan media cetak ke media digital menjadikan banyak perusahaan fokus pada media digital seperti sosial media. Hal tersebut juga menjadikan media digital sebagai tempat yang cukup kompetitif. Penelitian ini menguji pengaruh dari brand awareness, brand ambassador dan brand image terhadap brand loyalty melalui brand trust sebagai mediasi pada salah satu akun sosial media yaitu indomusikgram. Penelitian ini dilakukan pada secara kuantiatif 213 follower dengan pengambilan sampel menggunakan pendekatan convenience sampling. Teknik analisa yang digunakan adalah dengan SEM. Hasil analisa menunjukkan bahwa brand ambassador dan brand image berpengaruh signifikan positif terhadap brand loyalty melalui brand trust. Sedangkan brand awareness tidak dapat mempengaruhi brand trust dan brand loyalty.
Item Type: | Thesis (Masters) |
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Creators: | Creators NIM Email ORCID Aryanto, Adhitya NIM01619230034 aryantoadhitya@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Bernarto, Innocentius NIDN0320016501 innocentius.bernarto@uph.edu |
Uncontrolled Keywords: | Media Sosial ; Konten Musik ; Brand Loyalty ; Pengikut 57 |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
Depositing User: | Aryanto Adhitya Ananta |
Date Deposited: | 10 Jul 2025 01:29 |
Last Modified: | 10 Jul 2025 01:29 |
URI: | http://repository.uph.edu/id/eprint/68051 |