Shiega, Willy (2024) The effect of relationship marketing, personal selling, and experiential marketing toward customer purchase decision at pt Sinarniaga Sejahtera Medan (sns). Bachelor thesis, Universitas Pelita Harapan.
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Abstract
PT Sinarniaga Sejahtera (SNS) is one of the leading national scale FMCG
(Fast Moving Consumer Goods) distributor companies in Indonesia. However, the
current tough competition means that customers have many alternative choices of
places to purchase, resulting in the number of customer purchases from companies
decreasing from year to year. Not a few customers also complain about various
things that are the reason they increasingly rarely make repeat purchases from
companies, such as relationship marketing, experiential marketing and personal
selling.
The research population that will be used in this research is all customers
who purchased company product during the 2023 period, totaling 1.504 customers.
Because the total population used is as much as 1.504 customers, the population
will be reduced using the slovin sampling technique with a 90% confidence level
and a 10% error rate which is 94 respondents. The sampling method that will be
used is probability sampling which is the simple random sampling method where
the sample will be the respondents who are met by chance or accidentally met as
first respondent. Data is measured by validity and reliability test. The data is
analyzed using SPSS 26.00, the research model is being tested using normality,
heteroscedasticity, multicollinearity, and linearity test. The data also tested with
linear regression, multiple linear regression, and coefficient of determination test,
then hypothesis test are done with F-Test and t-Test.
The study has indicated that relationship marketing variable has a positive
and significant effect on purchase decision at PT Sinarniaga Sejahtera Medan.
Personal selling variable has a positive and significant effect on purchase decision
at PT Sinarniaga Sejahtera Medan. Experiential marketing variable has a positive
and significant effect on purchase decision at PT Sinarniaga Sejahtera Medan.
Relationship marketing, personal selling, and experiential marketing has a
significant effect on purchase decision at PT Sinarniaga Sejahtera Medan./ PT Sinarniaga Sejahtera (SNS) adalah salah satu perusahaan distributor
FMCG (Fast Moving Consumer Goods) berskala nasional terkemuka di Indonesia.
Namun, persaingan yang semakin ketat menyebabkan pelanggan memiliki banyak
alternatif tempat untuk membeli, yang mengakibatkan jumlah pembelian pelanggan
dari perusahaan menurun dari tahun ke tahun. Tidak sedikit pelanggan juga
mengeluhkan berbagai hal yang membuat mereka semakin jarang melakukan
pembelian ulang dari perusahaan, seperti dalam aspek relationship marketing,
experiential marketing, dan personal selling.
Populasi penelitian ini adalah seluruh pelanggan yang membeli produk
perusahaan selama tahun 2023, sebanyak 1.504 orang. Jumlah tersebut dikurangi
menggunakan teknik Slovin dengan tingkat kepercayaan 90% dan margin
kesalahan 10%, menghasilkan 94 responden. Metode sampling yang digunakan
adalah probabilitas dengan simple random sampling, di mana responden dipilih
secara kebetulan. Data diuji untuk validitas dan reliabilitas, lalu dianalisis dengan
SPSS 26.00. Pengujian model meliputi uji normalitas, heteroskedastisitas,
multikolinearitas, dan linearitas, serta regresi linear, regresi berganda, koefisien
determinasi, dan pengujian hipotesis dengan uji F dan uji t.
Hasil penelitian menunjukkan bahwa variabel relationship marketing
memiliki pengaruh positif dan signifikan terhadap keputusan pembelian di PT
Sinarniaga Sejahtera Medan. Variabel personal selling memiliki pengaruh positif
dan signifikan terhadap keputusan pembelian di PT Sinarniaga Sejahtera Medan.
Variabel experiential marketing juga memiliki pengaruh positif dan signifikan
terhadap keputusan pembelian di PT Sinarniaga Sejahtera Medan. Secara
keseluruhan, relationship marketing, personal selling, dan experiential marketing
memiliki pengaruh signifikan terhadap keputusan pembelian di PT Sinarniaga
Sejahtera Medan.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Shiega, Willy NIM03011210046 wlyshiega@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Alimin, Erina NIDN0103097202 erina.alimin@lecturer.uph.edu |
Uncontrolled Keywords: | Relationship Marketing; Personal Selling; Experiential Marketing; Purchase Decision |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Depositing User: | Willy Shiega |
Date Deposited: | 14 Apr 2025 02:55 |
Last Modified: | 14 Apr 2025 02:55 |
URI: | http://repository.uph.edu/id/eprint/68087 |