Winlie, Winlie (2024) The influence of brand image, food quality, and facility quality towards customer purchase intention at stabat seafood. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
This study investigates the declining purchase intention at Stabat Seafood,
driven by challenges related to brand image, food quality, and facility quality. Data
shows fluctuating sales revenue, with a significant drop in 2023, accompanied by
negative customer reviews on parking, cleanliness, and inconsistent food quality.
These phenomena highlight critical areas of concern that directly influence
customer behavior.
Through a quantitative approach utilizing customer questionnaires and
multiple linear regression analysis, the study evaluates the impact of brand image,
food quality, and facility quality on purchase intention. Results indicate a positive
relationship among these variables, with food quality exerting the strongest
influence. The findings are contextualized against prior research to emphasize
Stabat Seafood's unique challenges.
The study concludes that addressing gaps in food quality, enhancing the
restaurant's brand image, and improving facilities can significantly boost customer
purchase intention. Practical recommendations are provided to guide Stabat
Seafood in implementing strategies for sustained growth and customer satisfaction/Penelitian ini menyelidiki penurunan minat beli pelanggan di Stabat
Seafood, yang dipengaruhi oleh tantangan terkait citra merek, kualitas makanan,
dan kualitas fasilitas. Data menunjukkan fluktuasi pendapatan penjualan, dengan
penurunan signifikan pada tahun 2023, disertai dengan ulasan negatif pelanggan
terkait parkir, kebersihan, dan kualitas makanan yang tidak konsisten. Fenomena
ini menyoroti area kritis yang memengaruhi perilaku pelanggan secara langsung.
Melalui pendekatan kuantitatif dengan menggunakan kuesioner pelanggan
dan analisis regresi linier berganda, penelitian ini mengevaluasi pengaruh citra
merek, kualitas makanan, dan kualitas fasilitas terhadap minat beli. Hasil
penelitian menunjukkan hubungan positif di antara variabel-variabel ini, dengan
kualitas makanan memberikan pengaruh terbesar. Temuan ini
dikontekstualisasikan dengan penelitian sebelumnya untuk menekankan tantangan
unik yang dihadapi Stabat Seafood.
Penelitian ini menyimpulkan bahwa mengatasi kesenjangan dalam kualitas
makanan, meningkatkan citra merek restoran, dan memperbaiki fasilitas dapat
secara signifikan meningkatkan minat beli pelanggan. Rekomendasi praktis
disediakan untuk memandu Stabat Seafood dalam menerapkan strategi untuk
pertumbuhan berkelanjutan dan kepuasan pelanggan.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Winlie, Winlie NIM03013210059 Winliezhuo@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Augustinus, Daniel Cassa NIDN0410088403 daniel.augustinus@uph.edu |
Uncontrolled Keywords: | Brand image; food quality; facility quality; customer purchase intention |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Winlie Winlie |
Date Deposited: | 25 Apr 2025 01:35 |
Last Modified: | 25 Apr 2025 01:35 |
URI: | http://repository.uph.edu/id/eprint/68150 |