Mellyana, Mellyana (2025) HAMBATAN KOMUNIKASI ANTARA GENERASI X DAN Z PADA PT VICTORY INTERNATIONAL FUTURES JAKARTA = COMMUNICATION BARRIERS BETWEEN GENERATION X AND Z AT PT VICTORY INTERNATIONAL FUTURES JAKARTA. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
At PT Victory International Futures Jakarta, the main problem that often arises
is miscommunication between Generation X and Generation Z, which is influenced by
different ways of communicating and working patterns between the two generations.
The purpose of this study is to analyze the barriers to communication between
generations X and Z at PT Victory International Futures Jakarta. And to analyze the
factors that cause barriers to communication. The theory used is the power distance
theory of communication.
This study is a qualitative study through interviews. The sample in this study
were two Chief Marketing Managers, two Managers and one HRD. The results of the
study show that at PT Victory International Futures Jakarta there is conflict and
miscommunication between Generation X and Generation Z, which is influenced by
different ways of communicating and working patterns between the two generations.
This study concludes that the diversity of personalities and generations at PT
Victory International Futures Jakarta is an important factor in creating innovative,
collaborative and harmonious teamwork. This diversity allows for unique contributions
from each individual, both in terms of creativity and analytical skills, which enrich the
decision-making process and strategy implementation. Despite challenges such as
differences in communication preferences between generations X and Z and work
environment disruptions, steps such as cross-generational technology training,
providing conducive workspaces, and collaborative leadership have successfully
bridged these differences, creating more effective and productive team synergy.
/
Pada PT Victory International Futures Jakarta, masalah utama yang sering muncul
adalah miskomunikasi antara Generasi X dan Generasi Z, yang dipengaruhi oleh cara
berkomunikasi dan pola kerja yang berbeda antara kedua generasi tersebut. Tujuan
penelitian ingin menganalisis apa saja hambatan komunikasi antara generasi X dan Z
pada perusahaan PT Victory International Futures Jakarta. Serta ingin menganalisis
faktor-faktor penyebab timbulnya hambatan-hambatan dalam komunikasi. Teori yang
digunakan adalah teori power distance komunikasi.
Penelitian ini adalah penelitian kualitatif melalui wawancara. Sampel dalam
penelitian ini adalah dua Chief Marketing Manager, dua Manager dan Satu HRD. Hasil
penelitian menunjukkan bahwa di PT Victory International Futures Jakarta terjadi
konflik dan miskomunikasi antara Generasi X dan Generasi Z, yang dipengaruhi oleh
cara berkomunikasi dan pola kerja yang berbeda antara kedua generasi tersebut.
Penelitian ini menyimpulkan bahwa keberagaman kepribadian dan generasi di PT
Victory International Futures Jakarta menjadi faktor penting dalam menciptakan kerja
tim yang inovatif, kolaboratif, dan harmonis. Keberagaman ini memungkinkan
kontribusi unik dari setiap individu, baik dari sisi kreativitas maupun kemampuan
analitis, yang memperkaya proses pengambilan keputusan dan pelaksanaan strategi.
Meski terdapat tantangan seperti perbedaan preferensi komunikasi antara generasi X
dan Z serta gangguan lingkungan kerja, langkah seperti pelatihan teknologi lintas
generasi, penyediaan ruang kerja kondusif, dan kepemimpinan kolaboratif berhasil
menjembat
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Mellyana, Mellyana NIM01048210013 aureliemellyana@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Tarigan, Rose Emmaria NIDN0328066802 mailto:rose.tarigan@uph.edu |
Subjects: | H Social Sciences > HM Sociology > HM 1201-1216 Communication |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Social and Political Science > Communication Science Current > Faculty/School - UPH Karawaci > Faculty of Social and Political Science > Communication Science |
Depositing User: | Magang Input |
Date Deposited: | 30 Apr 2025 02:40 |
Last Modified: | 30 Apr 2025 02:40 |
URI: | http://repository.uph.edu/id/eprint/68236 |