Setyani, Peni Gita (2024) IMPLEMENTASI BUDAYA KOMUNIKASI HOURENSOU DALAM MENINGKATKAN KOMUNIKASI INTERNAL DI PT XXX JAKARTA = IMPLEMENTATION OF HOURENSOU COMMUNICATION CULTURE IN IMPROVING THE EFFECTIVENESS OF INTERNAL COMMUNICATION AT PT XXX JAKARTA. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Penelitian ini bertujuan untuk mengetahui konsep-konsep komunikasi yang dapat
diterapkan di PT XXX Jakarta dan untuk mengevaluasi hasil implementasi budaya
komunikasi hourensou di perusahaan tersebut. Pendekatan yang digunakan dalam
penelitian ini adalah kualitatif dengan pengumpulan data melalui observasi,
wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa penerapan
konsep komunikasi hourensou, yang mencakup houkoku, renraku dan soudan,
memberikan hasil yang positif meskipun melalui proses adaptasi yang cukup
panjang. Manajemen Jepang secara bertahap memperkenalkan konsep ini setelah
mengamati budaya kerja yang ada, dan berhasil menciptakan sistem komunikasi
yang lebih terstruktur dan efisien. Tantangan terbesar yang dihadapi adalah
perbedaan budaya komunikasi antara Jepang yang lebih hierarkis dan Indonesia
yang lebih mengutamakan musyawarah dan kerja sama. manajemen Jepang
menunjukkan kesediaan untuk beradaptasi dengan mempelajari bahasa Indonesia
dan memahami budaya lokal, serta melaksanakan pelatihan untuk meningkatkan
kesadaran karyawan mengenai pentingnya komunikasi terbuka. Hourensou berhasil
mempercepat penyelesaian masalah, meningkatkan kedisiplinan, dan menciptakan
sinergi antar departemen, yang pada akhirnya berkontribusi pada peningkatan
kinerja perusahaan. Penelitian ini menyarankan bahwa untuk meningkatkan
aktifitas komunikasi, perlu dilakukan langkah-langkah strategis yang
mengutamakan adaptasi budaya, keterbukaan, dan kolaborasi antar departemen.
Penerapan prinsip hourensou yang disesuaikan dengan nilai budaya lokal Indonesia
dan program Change Management yang efektif dapat mempercepat proses
perubahan dan meningkatkan kinerja organisasi.
/
This study aims to determine the communication concepts that can be applied at PT
XXX Jakarta and to evaluate the results of the implementation of Hourensou
communication culture in the company. The approach used in this study is
qualitative with data collection through observation, interviews, and
documentation. The results of the study indicate that the implementation of the
Hourensou communication concept, which includes houkoku and renraku, provides
positive results despite going through a fairly long adaptation process. Japanese
management gradually introduced this concept after observing the existing work
culture, and succeeded in creating a more structured and efficient communication
system. The biggest challenge faced was the difference in communication culture
between Japan which is more hierarchical and Indonesia which prioritizes
deliberation and cooperation. Japanese management showed a willingness to adapt
by learning Indonesian and understanding local culture, as well as conducting
training to increase employee awareness of the importance of open communication.
Hourensou managed to accelerate problem solving, improve discipline, and create
synergy between departments, which ultimately contributed to improving company
performance. This study suggests that to improve communication effectiveness,
strategic steps need to be taken that prioritize cultural adaptation, openness, and
collaboration between departments. The application of Hourensou's principles that
are adjusted to local Indonesian cultural values and an effective Change
Management program can accelerate the change process and improve
organizational performance.
Item Type: | Thesis (Bachelor) |
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Creators: | Creators NIM Email ORCID Setyani, Peni Gita NIM01048210014 aokighita@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email UNSPECIFIED Herlijanto, Johanes NIDN20170071 johanes.herlijanto@uph.edu |
Subjects: | H Social Sciences > HM Sociology > HM 1201-1216 Communication |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Social and Political Science > Communication Science Current > Faculty/School - UPH Karawaci > Faculty of Social and Political Science > Communication Science |
Depositing User: | Magang Input |
Date Deposited: | 30 Apr 2025 02:39 |
Last Modified: | 30 Apr 2025 02:39 |
URI: | http://repository.uph.edu/id/eprint/68241 |