Wardana, Aditya (2024) PERLINDUNGAN HUKUM ATAS HAK KONSUMEN DALAM KASUS PENIPUAN DENGAN BENTUK MYSTERY BOX DI ECOMMERCE. Bachelor thesis, Univeritas Pelita Harapan.
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Abstract
The phenomenon of Mystery Box sales on E-commerce platforms has attracted
attention due to its unique but risky concept. Consumers often do not know the exact
contents of the product they are purchasing, which poses the potential risk of loss
due to unmet expectations or even fraud. Legal protection for consumers in this
type of transaction is essential to ensure that their rights are upheld. Consumers
often do not receive adequate information about the contents of the product, making
them vulnerable to fraud if the items received do not match expectations or lack
value equivalent to the price paid. On the other hand, E-commerce platforms often
act only as intermediaries, without ensuring that sellers provide honest and
accurate product descriptions. This creates a loophole that can be exploited by
unscrupulous sellers to commit fraud. This research aims to analyze consumer legal
protection in the context of Mystery Box sales on E-commerce platforms, identify
the challenges faced, and provide recommendations to strengthen the consumer
legal protection system. This study employs a normative juridical method with a
legislative approach and the concept of consumer protection law. Data was
obtained through literature reviews, analysis of relevant regulations, and case
studies related to Mystery Box transactions. The research found that consumer
legal protection in Mystery Box transactions on E-commerce platforms still faces
several obstacles. Regulatory ambiguities, weak oversight, and the imbalance of
power between consumers and business actors are the main factors affecting the
effectiveness of consumer legal protection. E-commerce platform providers have
also not been optimal in ensuring transaction transparency and enforcing internal
policies. Consumer legal protection in Mystery Box transactions requires
strengthened regulations and better oversight. The government, E-commerce
platform providers, and consumers must work together to create a safer and fairer
transaction ecosystem. Consumer education and proactive policies from Ecommerce platfor
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Wardana, Aditya NIM01051190165 adityawardana838@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email UNSPECIFIED Pasar Ibu, Debora NIDM313026202 debora.pasaribu@uph.edu |
Uncontrolled Keywords: | perlindungan konsumen; jual beli; mystery box |
Subjects: | K Law > K Law (General) |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Law > Law Current > Faculty/School - UPH Karawaci > Faculty of Law > Law |
Depositing User: | Magang Input |
Date Deposited: | 02 May 2025 06:28 |
Last Modified: | 02 May 2025 06:28 |
URI: | http://repository.uph.edu/id/eprint/68262 |