Consumers are an important milestone in a country's economy. Music, besides serving as a form of entertainment, is a business that depends on its consumers, namely the music lovers themselves. In the reality of music producers and performers, there are concerts and performances held, and consumers in this context are called concert-goers. However, at times there are several concerts that have to be canceled due to various reasons and factors. In the case of canceled concerts, funds spent by consumers to buy tickets are at issue. Although this does not happen in all cases of concert cancellations, the problem of refunds not being implemented remains a problem, albeit it does not serve in the interest of consumers. To resolve this problem, it becomes necessary to take initiative steps to protect consumers in terms of substantial law, law enforcement and the contribution of stakeholders such as promoters and ticket sellers involved in organizing concerts to ensure the return of funds as well as the fulfillment of consumers’ rights.