Analisis pengaruh mobile self-efficacy terhadap use behavior pengguna e-wallet dengan dimediasi oleh perceived enjoyment, satisfaction, dan behavioral intention pada pelaku umkm di daerah Cianjur : studi kasus peran utaut sebagai predictor = Analysis of the effect of mobile self efficacy on use behaviour of e-wallet users mediated by perceived enjoyment, satisfaction, and behavioral intention on umkm actors in Cianjur area: case study of the role of utaut as a predictor

Ariana, Ni Putu Evelyna Devi (2025) Analisis pengaruh mobile self-efficacy terhadap use behavior pengguna e-wallet dengan dimediasi oleh perceived enjoyment, satisfaction, dan behavioral intention pada pelaku umkm di daerah Cianjur : studi kasus peran utaut sebagai predictor = Analysis of the effect of mobile self efficacy on use behaviour of e-wallet users mediated by perceived enjoyment, satisfaction, and behavioral intention on umkm actors in Cianjur area: case study of the role of utaut as a predictor. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh mobile self-efficacy terhadap use behaviour pengguna e-wallet pada pelaku UMKM di Kabupaten Cianjur, dengan dimediasi oleh perceived enjoyment, satisfaction, dan behavioral intention. Model yang digunakan mengadaptasi kerangka UTAUT dengan pendekatan kuantitatif melalui survei terhadap 384 responden, dianalisis menggunakan SmartPLS 4. Penelitian menunjukkan bahwa mobile self-efficacy berpengaruh signifikan terhadap perceived enjoyment, yang kemudian memengaruhi satisfaction dan behavioral intention. behavioral intention terbukti menjadi mediator utama dalam mendorong use behaviour. Temuan IPMA juga mengidentifikasi area prioritas untuk perbaikan, terutama terkait kemudahan penggunaan dan dukungan teknis. Implikasi penelitian ini memberikan rekomendasi strategis bagi pengembang e-wallet dan pemerintah daerah dalam meningkatkan adopsi teknologi digital oleh UMKM. Keterbatasan penelitian mencakup distribusi karakteristik responden dan cakupan wilayah. Penelitian selanjutnya disarankan untuk memperluas model, metode, dan lokasi studi./ This study aims to examine the impact of mobile self-efficacy on e-wallet usage behavior among MSME actors in Cianjur Regency, mediated by perceived enjoyment, satisfaction, and behavioral intention. The research model adapts the UTAUT framework and employs a quantitative approach through a survey of 384 respondents, analyzed using SmartPLS The results indicate that mobile self-efficacy significantly impacts perceived enjoyment, which in turn affects satisfaction and behavioral intention. behavioral intention serves as a key mediator in driving use behaviour. The IPMA results also highlight key improvement areas, especially regarding ease of use and technical support.This study provides practical implications for e-wallet developers and local governments in promoting digital adoption among MSMEs. The research is limited by the sample’s demographic distribution and geographic scope. Future studies are recommended to expand the model, methods, and study locations.
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
Ariana, Ni Putu Evelyna Devi
NIM01011210229
evelynaariana2222@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Patria, Danet Arya
NIDN0325017206
danet.patria@uph.edu
Uncontrolled Keywords: mobile self-efficacy; e-wallet; UMKM; behavioral intention; UTAUT; use behaviour.
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management
Current > Faculty/School - UPH Karawaci > Business School > Management
Depositing User: NIPUTU EVELYNA DEVI ARIANA
Date Deposited: 11 Jun 2025 18:10
Last Modified: 11 Jun 2025 18:10
URI: http://repository.uph.edu/id/eprint/68633

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