jose, Kennet (2025) Dampak Pemasaran Media Sosial terhadap loyalitas merek yang dimediasi oleh kepercayaan merek, ekuitas merek, dan keterlibatan komunitas studi kasus laptop merek asus = The impact of social media marketing on brand loyalty mediated by brand trust, brand equity, and community engagement: a case study of asus laptops. Bachelor thesis, Universitas Pelita Harapan.
![Title [thumbnail of Title]](http://repository.uph.edu/style/images/fileicons/text.png)
Title.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (163kB)
![Abstract [thumbnail of Abstract]](http://repository.uph.edu/style/images/fileicons/text.png)
Abstract.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (295kB)
![ToC [thumbnail of ToC]](http://repository.uph.edu/style/images/fileicons/text.png)
ToC.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (664kB)
![Chapter1 [thumbnail of Chapter1]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter1.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Chapter2 [thumbnail of Chapter2]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter2.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (2MB)
![Chapter3 [thumbnail of Chapter3]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter3.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (2MB)
![Chapter4 [thumbnail of Chapter4]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (3MB)
![Chapter5 [thumbnail of Chapter5]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter5.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (691kB)
![Bibliography [thumbnail of Bibliography]](http://repository.uph.edu/style/images/fileicons/text.png)
Bibliography.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (768kB)
![Appendices [thumbnail of Appendices]](http://repository.uph.edu/style/images/fileicons/text.png)
Appendices.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (3MB)
Abstract
Studi ini menyoroti pentingnya taktik pemasaran digital—terutama bila digunakan
bersama dengan media sosial—dalam memengaruhi loyalitas konsumen terhadap
merek teknologi. Melalui tiga variabel mediasi utama—kepercayaan merek, ekuitas
merek, dan keterlibatan komunitas—studi ini meneliti bagaimana pemasaran media
sosial dapat memengaruhi loyalitas merek dengan fokus pada merek laptop “ASUS,”
yang memiliki sejarah panjang kesuksesan di pasar Indonesia. Memahami elemen-
elemen yang memengaruhi loyalitas pelanggan menjadi semakin penting karena
sektor teknologi yang dinamis menghadapi tantangan kompetitif, terutama jika
menyangkut konsumen yang paham teknologi di wilayah Jabodetabek. Sebanyak
323 responden yang aktif menggunakan laptop bermerek ASUS diberikan
kuesioner sebagai bagian dari metodologi kuantitatif penelitian ini. Perangkat lunak
SPSS 27 dan AMOS 24 digunakan untuk analisis data guna menilai keandalan
model penelitian dan korelasi antara variabel yang diteliti. Menurut temuan
penelitian, inisiatif pemasaran media sosial sangat meningkatkan persepsi dan
kepercayaan merek sekaligus mempromosikan keterlibatan komunitas pengguna,
yang semuanya meningkatkan loyalitas terhadap laptop merek ASUS. Di era
komunikasi dua arah melalui media sosial, temuan studi ini diyakini akan
memberikan kontribusi strategis terhadap pengembangan strategi pemasaran digital,
khususnya dalam mengembangkan hubungan antara merek dan konsumen. / This study highlights the importance of digital marketing strategies—particularly
when implemented through social media—in influencing consumer loyalty toward
technology brands. Focusing on ASUS, a laptop brand with a strong presence in the
Indonesian market, the study investigates how social media marketing affects brand
loyalty through three key mediating variables: brand trust, brand equity, and
community engagement. As the technology sector continues to evolve and face
fierce competition, especially among tech-savvy consumers in the Jabodetabek area,
understanding what drives brand loyalty has become increasingly essential. A total
of 323 respondents, all active users of ASUS laptops, participated in this
quantitative study by filling out a structured questionnaire. Data analysis was
conducted using SPSS 27 and AMOS 24 to evaluate the reliability of the proposed
research model and the relationships among the studied variables. The findings
indicate that social media marketing initiatives significantly enhance consumer
perceptions, build brand trust, and encourage community involvement—all of
which collectively reinforce brand loyalty toward ASUS laptops. In the era of
interactive, two-way communication via social media, these insights are expected
to contribute strategically to the advancement of digital marketing practices,
especially in strengthening brand-consumer relationships.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID jose, Kennet NIM01011210258 Kennetjose21@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Purba, John Tampil 0320086205 john.purba@uph.edu |
Uncontrolled Keywords: | pemasaran media sosial ; kepercayaan merek ; ekuitas merek ; keterlibatan komunitas ; loyalitas merek ; Asus. |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management Current > Faculty/School - UPH Karawaci > Business School > Management |
Depositing User: | Kennet Jose |
Date Deposited: | 24 Jun 2025 12:43 |
Last Modified: | 24 Jun 2025 12:43 |
URI: | http://repository.uph.edu/id/eprint/68854 |