Dampak Pemasaran Media Sosial terhadap loyalitas merek yang dimediasi oleh kepercayaan merek, ekuitas merek, dan keterlibatan komunitas studi kasus laptop merek asus = The impact of social media marketing on brand loyalty mediated by brand trust, brand equity, and community engagement: a case study of asus laptops

jose, Kennet (2025) Dampak Pemasaran Media Sosial terhadap loyalitas merek yang dimediasi oleh kepercayaan merek, ekuitas merek, dan keterlibatan komunitas studi kasus laptop merek asus = The impact of social media marketing on brand loyalty mediated by brand trust, brand equity, and community engagement: a case study of asus laptops. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Studi ini menyoroti pentingnya taktik pemasaran digital—terutama bila digunakan bersama dengan media sosial—dalam memengaruhi loyalitas konsumen terhadap merek teknologi. Melalui tiga variabel mediasi utama—kepercayaan merek, ekuitas merek, dan keterlibatan komunitas—studi ini meneliti bagaimana pemasaran media sosial dapat memengaruhi loyalitas merek dengan fokus pada merek laptop “ASUS,” yang memiliki sejarah panjang kesuksesan di pasar Indonesia. Memahami elemen- elemen yang memengaruhi loyalitas pelanggan menjadi semakin penting karena sektor teknologi yang dinamis menghadapi tantangan kompetitif, terutama jika menyangkut konsumen yang paham teknologi di wilayah Jabodetabek. Sebanyak 323 responden yang aktif menggunakan laptop bermerek ASUS diberikan kuesioner sebagai bagian dari metodologi kuantitatif penelitian ini. Perangkat lunak SPSS 27 dan AMOS 24 digunakan untuk analisis data guna menilai keandalan model penelitian dan korelasi antara variabel yang diteliti. Menurut temuan penelitian, inisiatif pemasaran media sosial sangat meningkatkan persepsi dan kepercayaan merek sekaligus mempromosikan keterlibatan komunitas pengguna, yang semuanya meningkatkan loyalitas terhadap laptop merek ASUS. Di era komunikasi dua arah melalui media sosial, temuan studi ini diyakini akan memberikan kontribusi strategis terhadap pengembangan strategi pemasaran digital, khususnya dalam mengembangkan hubungan antara merek dan konsumen. / This study highlights the importance of digital marketing strategies—particularly when implemented through social media—in influencing consumer loyalty toward technology brands. Focusing on ASUS, a laptop brand with a strong presence in the Indonesian market, the study investigates how social media marketing affects brand loyalty through three key mediating variables: brand trust, brand equity, and community engagement. As the technology sector continues to evolve and face fierce competition, especially among tech-savvy consumers in the Jabodetabek area, understanding what drives brand loyalty has become increasingly essential. A total of 323 respondents, all active users of ASUS laptops, participated in this quantitative study by filling out a structured questionnaire. Data analysis was conducted using SPSS 27 and AMOS 24 to evaluate the reliability of the proposed research model and the relationships among the studied variables. The findings indicate that social media marketing initiatives significantly enhance consumer perceptions, build brand trust, and encourage community involvement—all of which collectively reinforce brand loyalty toward ASUS laptops. In the era of interactive, two-way communication via social media, these insights are expected to contribute strategically to the advancement of digital marketing practices, especially in strengthening brand-consumer relationships.
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
jose, Kennet
NIM01011210258
Kennetjose21@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Purba, John Tampil
0320086205
john.purba@uph.edu
Uncontrolled Keywords: pemasaran media sosial ; kepercayaan merek ; ekuitas merek ; keterlibatan komunitas ; loyalitas merek ; Asus.
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management
Current > Faculty/School - UPH Karawaci > Business School > Management
Depositing User: Kennet Jose
Date Deposited: 24 Jun 2025 12:43
Last Modified: 24 Jun 2025 12:43
URI: http://repository.uph.edu/id/eprint/68854

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