Pengaruh kualitas produk, kualitas pelayanan, persepsi harga dan citra merek terhadap keputusan pembelian produk Skintific di e-commerce shopee pada konsumen kota Surabaya

Suryani, Natalia vanesa (2025) Pengaruh kualitas produk, kualitas pelayanan, persepsi harga dan citra merek terhadap keputusan pembelian produk Skintific di e-commerce shopee pada konsumen kota Surabaya. Bachelor thesis, Universitas Pelita Harapan.

[thumbnail of Title.pdf]
Preview
Text (Title.pdf)
Title.pdf_Vanesa-1.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (15kB) | Preview
[thumbnail of Abstrak]
Preview
Text (Abstrak)
Abstract.pdf.pdf
Available under License Creative Commons Attribution Non-commercial.

Download (168kB) | Preview
[thumbnail of ToC]
Preview
Text (ToC)
ToC.pdf.pdf
Available under License Creative Commons Attribution No Derivatives.

Download (239kB) | Preview
[thumbnail of Chapter 1]
Preview
Text (Chapter 1)
Chapter 1.pdf.pdf
Available under License Creative Commons Attribution Non-commercial.

Download (1MB) | Preview
[thumbnail of Chapter2.pdf.pdf] Text
Chapter2.pdf.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial.

Download (1MB) | Request a copy
[thumbnail of Chapter 3] Text (Chapter 3)
Chapter 3.pdf.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial.

Download (1MB) | Request a copy
[thumbnail of Chapter 4] Text (Chapter 4)
Chapter4.pdf.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial.

Download (1MB) | Request a copy
[thumbnail of Chapter 5] Text (Chapter 5)
Chapter5.pdf.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial.

Download (864kB) | Request a copy
[thumbnail of Chapter 6] Text (Chapter 6)
Chapter6.pdf.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial.

Download (11MB) | Request a copy
[thumbnail of Bibliography.pdf.pdf]
Preview
Text
Bibliography.pdf.pdf
Available under License Creative Commons Attribution Non-commercial.

Download (453kB) | Preview
[thumbnail of Appendices] Text (Appendices)
Appendices.pdf.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial.

Download (841kB) | Request a copy

Abstract

Penelitian ini bertujuan menganalisis pengaruh influencer marketing, kualitas produk dan harga terhadap keputusan pembelian produk skincare skintific di kota Surabaya. Metode penelitian yang digunakan adalah metode kuantitatif. Data dikumpulkan melalui kuesioner yang disebarkan kepada konsumen produk skincare Skintific di Kota Surabaya. Analisis data dilakukan menggunakan regresi linier berganda dengan bantuan spss versi 25 untuk mengetahui pengaruh masing- masing variabel independen terhadap keputusan pembelian. Hasil dari penelitian ini menunjukkan bahwa kualitas pelayanan secara parsial berpengaruh positif dan signifikan terhadap keputusan pembelian, hal ini dibuktikan dengan nilai t-hitung 10,861 > t-tabel 1.986 dan nilai signifikansi 0,000 < 0,05. Kualitas produk secara parsial berpengaruh positif dan signifikan terhadap keputusan pembelian, hal ini dibuktikan dengan nilai t-hitung 12,048 > t-tabel 1,986 dan nilai signifikansi 0,000 < 0,05. Harga secara parsial berpengaruh positif dan signifikan terhadap keputusan pembelian, hal ini dibuktikan dengan nilai t-hitung 15,891 > t-tabel 1,986 dan nilai signifikansi 0,000 < 0,05. Kualitas pelayanan,Kualitas Produk persepsi harga dan citra merek secara bersama-sama berpengaruh positif dan signifikan terhadap keputusan pembelian, hal ini dibuktikan dengan nilai f-hitung 93,429 > f-tabel 2,70 dan nilai signifikansi 0,000 < 0,05 / This study aims to analyze the influence of influencer marketing, product quality and price on purchasing decisions for Skintific skincare products in the city of Surabaya. The research method used is a quantitative method. Data were collected through questionnaires distributed to consumers of Skintific skincare products in the city of Surabaya. Data analysis was carried out using multiple linear regression with the help of SPSS version 25 to determine the effect of each independent variable on purchasing decisions. The results of this study indicate that service quality partially has a positive and significant effect on purchasing decisions, this is evidenced by the t-count value of 10.861> t-table 1.986 and a significance value of 0.000 <0.05. Product quality partially has a positive and significant effect on purchasing decisions, this is evidenced by the t-count value of 12.048> t-table 1.986 and a significance value of 0.000 <0.05. Price partially has a positive and significant effect on purchasing decisions, this is evidenced by the t-count value of 15.891> t-table 1.986 and a significance value of 0.000 <0.05. Service quality, Product Quality, price perception and brand image together have a positive and significant effect on purchasing decisions, this is evidenced by the f-count value of 93.429> f-table 2.70 and a significance value of 0.000 <0.05.
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
Suryani, Natalia vanesa
UNSPECIFIED
UNSPECIFIED
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Sondakh, Oliandes
0722128002
UNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management
Current > Faculty/School - UPH Surabaya > Business School > Management
Depositing User: Natalia Vanesa Suryani
Date Deposited: 26 Jun 2025 08:20
Last Modified: 26 Jun 2025 08:20
URI: http://repository.uph.edu/id/eprint/68929

Actions (login required)

View Item
View Item