The effects of social media marketing: the impact of brand trust and image in the case of Opera

Javaheri, Jordan (2025) The effects of social media marketing: the impact of brand trust and image in the case of Opera. Bachelor thesis, Universitas Pelita Harapan.

[thumbnail of Title]
Preview
Text (Title)
Title.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (129kB) | Preview
[thumbnail of Abstract]
Preview
Text (Abstract)
Abstract.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (180kB) | Preview
[thumbnail of ToC]
Preview
Text (ToC)
ToC.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (637kB) | Preview
[thumbnail of Chapter1]
Preview
Text (Chapter1)
Chapter1.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (2MB) | Preview
[thumbnail of Chapter2] Text (Chapter2)
Chapter2.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (1MB)
[thumbnail of Chapter3] Text (Chapter3)
Chapter3.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (3MB)
[thumbnail of Chapter4] Text (Chapter4)
Chapter4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (4MB)
[thumbnail of Chapter5] Text (Chapter5)
Chapter5.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (906kB)
[thumbnail of Bibliography]
Preview
Text (Bibliography)
Bibliography.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (862kB) | Preview
[thumbnail of Appendices] Text (Appendices)
Appendices.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (3MB)

Abstract

There are a plethora of digital products to be found online. In particular, browsers are the most fundamental of these, as they provide a gateway to the internet itself. Of all of them Opera is praised for its many unique features such as its built-in VPN and many others that it provides its customers with. Opera, however, only has a small market share compared to other browsers such as Edge, Chrome or Firefox. Much of this issue may lie in their marketing and brand strengthening abilities. Opera has a social media platform and close connection with its customers on TikTok, which could be one means of leveraging towards improving Opera’s performance. Therefore, the aim of this study is to quantitatively examine the relationship between Opera’s social media marketing, Brand image, brand trust and User Intention (a modification of purchase intention considering that Opera’s products and other digital products are typically free to use). This study will be undertaken quantitatively with a deductive cross-sectional method, collecting data from 350 minimal respondents in the Jabodetabek area. The research tool for this paper is a questionnaire/survey method.
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
Javaheri, Jordan
NIM01013210024
jjjava90@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Samuel, Sylvia
NIDN0301078103
sylvia.samuel@uph.edu
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management
Current > Faculty/School - UPH Karawaci > Business School > Management
Depositing User: Jordan R. Javaheri
Date Deposited: 02 Jul 2025 12:21
Last Modified: 02 Jul 2025 12:28
URI: http://repository.uph.edu/id/eprint/68981

Actions (login required)

View Item
View Item