Javaheri, Jordan (2025) The effects of social media marketing: the impact of brand trust and image in the case of Opera. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
There are a plethora of digital products to be found online. In particular, browsers are the most fundamental of these, as they provide a gateway to the internet itself. Of all of them Opera is praised for its many unique features such as
its built-in VPN and many others that it provides its customers with. Opera, however, only has a small market share compared to other browsers such as Edge, Chrome or Firefox. Much of this issue may lie in their marketing and brand strengthening abilities. Opera has a social media platform and close connection with its customers on TikTok, which could be one means of leveraging towards
improving Opera’s performance. Therefore, the aim of this study is to quantitatively examine the relationship between Opera’s social media marketing, Brand image, brand trust and User Intention (a modification of purchase intention
considering that Opera’s products and other digital products are typically free to use). This study will be undertaken quantitatively with a deductive cross-sectional
method, collecting data from 350 minimal respondents in the Jabodetabek area. The research tool for this paper is a questionnaire/survey method.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Javaheri, Jordan NIM01013210024 jjjava90@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Samuel, Sylvia NIDN0301078103 sylvia.samuel@uph.edu |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management Current > Faculty/School - UPH Karawaci > Business School > Management |
Depositing User: | Jordan R. Javaheri |
Date Deposited: | 02 Jul 2025 12:21 |
Last Modified: | 02 Jul 2025 12:28 |
URI: | http://repository.uph.edu/id/eprint/68981 |