Sharonvi, Bernadette (2025) Analisis pengaruh price sensitivity, promotion sensitivity, store brand sensitivity, service quality sensitivity, innovativeness sensitivity terhadap repurchase intention: studi tentang Indomaret di Jabodetabek = Analysis of the effect of price sensitivity, promotion sensitivity, store brand sensitivity, service quality sensitivity, innovativeness sensitivity on repurchase intention: a study of Indomaret in Jabodetabek. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Industri ritel di Indonesia mengalami pertumbuhan pesat seiring dengan
perubahan perilaku konsumen dan perkembangan teknologi. Salah satu pemain
utama dalam industri ini adalah Indomaret, yang terus berinovasi untuk
mempertahankan daya saingnya. Penelitian ini bertujuan untuk menganalisis
pengaruh price sensitivity, promotion sensitivity, store brand sensitivity, service
quality sensitivity, dan innovativeness sensitivity terhadap repurchase intention
konsumen Indomaret di wilayah Jabodetabek. Penelitian ini menggunakan metode
kuantitatif dengan pendekatan survei. Data dikumpulkan melalui kuesioner yang
disebarkan kepada 380 responden yang merupakan pelanggan Indomaret di
Jabodetabek. Teknik analisis yang digunakan adalah regresi linear berganda untuk
menguji hubungan antara variabel independen dan dependen. Hasil penelitian
menunjukkan bahwa semua variabel yaitu price sensitivity, promotion sensitivity,
store brand sensitivity, service quality sensitivity, dan innovativeness sensitivity
berpengaruh signifikan terhadap repurchase intention Implikasi dari penelitian ini
adalah perlunya strategi pemasaran yang lebih berfokus pada penyesuaian harga,
promosi yang efektif, serta peningkatan kualitas layanan untuk mempertahankan
loyalitas pelanggan. Temuan ini juga memberikan wawasan bagi pelaku industri
ritel dalam memahami faktor-faktor yang memengaruhi keputusan pembelian
ulang pelanggan.
/
The retail industry in Indonesia is experiencing rapid growth along with changes
in consumer behavior and technological developments. One of the main players in
this industry is Indomaret, which continues to innovate to maintain its
competitiveness. This study aims to analyze the effect of price sensitivity,
promotion sensitivity, store brand sensitivity, service quality sensitivity, and
innovativeness sensitivity on repurchase intention of Indomaret consumers in the
Jabodetabek area. This study uses a quantitative method with a survey approach.
Data were collected through questionnaires distributed to 380 respondents who
were Indomaret customers in Jabodetabek. The analysis technique used was
multiple linear regression to test the relationship between independent and
dependent variables. The results showed that all variables, namely price
sensitivity, promotion sensitivity, store brand sensitivity, service quality sensitivity,
and innovativeness sensitivity, had a significant effect on repurchase intention.
The implication of this study is the need for a marketing strategy that focuses
more on price adjustments, effective promotions, and improving service quality to
maintain customer loyalty. These findings also provide insight for retail industry
players in understanding the factors that influence customer repurchase decisions.
Item Type: | Thesis (Bachelor) |
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Creators: | Creators NIM Email ORCID Sharonvi, Bernadette 01011210099 Bernadettesharonvi@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Contributor Achmadi, Hendra NIDN0321067002 hendra.achmadi@uph.edu |
Uncontrolled Keywords: | price sensitivity, promotion sensitivity, store brand sensitivity, service quality sensitivity, innovativeness sensitivity, repurchase intention |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management Current > Faculty/School - UPH Karawaci > Business School > Management |
Depositing User: | BERNADETTE SHARONVI |
Date Deposited: | 01 Jul 2025 01:23 |
Last Modified: | 01 Jul 2025 01:23 |
URI: | http://repository.uph.edu/id/eprint/69065 |