Wimko, Claudio (2025) the effect of brand awareness, service quality, and food quality towards revisit intention at Mie Gacoan Medan. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Mie Gacoan is one of the restaurants with the main menu of spicy noodles
as the main menu. This research was conducted at Mie Gacoan Medan Kapten
Muslim to determine and analyze the effect of brand awareness, service quality and
service quality on interest in visiting again.
Good brand awareness fosters consumer satisfaction because the brand is
perceived positively, and when combined with a strong brand image, this can
significantly increase customer satisfaction with a product. In order to compete
effectively with other companies, businesses must focus on providing maximum
customer satisfaction, as unmet expectations can lead to complaints. In line with
this, food quality and the use of fresh ingredients are crucial factors that influence
customer loyalty in the restaurant industry, where customers expect well-prepared,
hygienically served, and flavorful dishes.
The research method in this study with quantitative and descriptive methods
using causal studies was used to analyze a sample of 100 consumers from Mie
Gacoan who were taken non-probability with convenience sampling. The
questionnaire distribution has passed the validity and reliability tests. The data
tested has also passed testing with SPSS on validity and reliability tests, classical
assumption tests, and hypotheses.
The results showed that brand awareness, service quality and food quality
significantly influenced return visit intention, which in turn positively influenced
return visit intention, both simultaneously and partially.
Based on the findings, it is suggested that Mie Gacoan can increase
customers' return visit intention by increasing brand awareness through social
media campaigns, collaboration with influencers, and loyalty programs, as well as
improving service and food quality through staff training and refining culinary
techniques. In addition, encouraging positive social media engagement and creating
a visually appealing dining atmosphere can further strengthen customer satisfaction
and loyalty. /Mie Gacoan merupakan salah satu restoran dengan menu utama mie pedas
sebagai menu yang utama. Penelitian ini dilakukan di Mie Gacoan Medan Kapten
Muslim untuk mengetahui dan menganalisis pengaruh kesadaran merek, kualitas
pelayanan dan kualitas pelayanan terhadap minat berkunjung kembali.
Kesadaran merek yang baik menumbuhkan kepuasan konsumen karena
merek dianggap positif, dan ketika digabungkan dengan citra merek yang kuat, hal
ini dapat secara signifikan meningkatkan kepuasan pelanggan terhadap suatu
produk. Agar dapat bersaing secara efektif dengan perusahaan lain, bisnis harus
fokus untuk memberikan kepuasan pelanggan yang maksimal, karena ekspektasi
yang tidak terpenuhi dapat menyebabkan keluhan. Sejalan dengan hal tersebut,
kualitas makanan dan penggunaan bahan-bahan segar merupakan faktor krusial
yang mempengaruhi loyalitas pelanggan di industri restoran, dimana pelanggan
mengharapkan hidangan yang disiapkan dengan baik, disajikan secara higienis,
dan beraroma.
Metode penelitian dalam penelitian ini dengan metode kuantitatif dan
deskriptif dengan menggunakan studi kausal digunakan untuk menganalisis sampel
sebanyak 100 konsumen dari Mie Gacoan yang diambil secara non probability
dengan convenience sampling. Penyebaran kuesioner yang dilakukan telah
melewati uji validitas dan reliabilitas. Data yang diuji juga telah lolos pengujian
dengan SPSS pada uji validitas dan reliabilitas, uji asumsi klasik, dan hipotesis.
Hasil penelitian menunjukkan bahwa kesadaran merek, kualitas pelayanan
dan kualitas makanan secara signifikan mempengaruhi minat berkunjung kembali,
yang pada gilirannya secara positif mempengaruhi niat berkunjung kembali, baik
secara simultan maupun secara parsial.
Berdasarkan temuan, disarankan Mie Gacoan dapat meningkatkan niat
pelanggan untuk kembali berkunjung dengan meningkatkan kesadaran merek
melalui kampanye media sosial, kolaborasi dengan influencer, dan program
loyalitas, serta meningkatkan layanan dan kualitas makanan melalui pelatihan staf
dan menyempurnakan teknik kuliner. Selain itu, mendorong keterlibatan media
sosial yang positif dan menciptakan suasana makan yang menarik secara visual
dapat semakin memperkuat kepuasan dan loyalitas pelanggan.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Wimko, Claudio NIM03011210075 cwimko@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Kaban, Lila Maria NIDN0107068301 lila.kaban@uph.edu |
Uncontrolled Keywords: | brand awareness; service quality; food quality; revisit intention |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Depositing User: | Claudio Wimko |
Date Deposited: | 15 Jul 2025 01:48 |
Last Modified: | 15 Jul 2025 01:48 |
URI: | http://repository.uph.edu/id/eprint/69687 |