Ridwan, Izara (2025) Analysis of purchasing decisions on Shopee application Indonesia using reciprocity, social proof, and liking, as persuasive marketing. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
This research examines how Reciprocity (X1), Social Proof (X2), and Liking (X3) influence Shopee Application Indonesia consumer purchasing decisions (Y). This research is motivated by the severe competitiveness in the E- commerce industry, where understanding psychological and social elements that affect consumer behavior is crucial. This research includes Shopee Application Indonesai buyers who have made two or more purchases. Purposive sampling, a non-probability sample method, was used to pick 100 respondents based on consumer attributes relevant to the research.
This research uses quantitative descriptive methods. Online questionnaires were sent to predetermined responders to acquire primary data. Multiple linear regression analysis was performed on this research instrument using SPSS version 30 after validity and reliability testing. Social Proof (X2) and Liking (X3) had a favorable and significant influence on customer purchasing decisions, while Reciprocity (X1) did not. Reciprocity, Social Proof, and Liking jointly affect Shopee Indonesia Customer Purchasing Decision when examined simultaneously. The modified R square value of 0.735 showed that these three variables explain 73.5% of consumer Purchasing Decisions, whereas other factors explain 26.5%. Social and emotional factors are crucial to digital marketing tactics, especially for E-commerce sales conversions. / Penelitian ini menguji bagaimana Reciprocity (X1), Social Proof (X2), dan Liking (X3) mempengaruhi keputusan pembelian konsumen Aplikasi Shopee Indonesia (Y). Penelitian ini dilatarbelakangi oleh ketatnya persaingan dalam industri E-commerce, dimana pemahaman terhadap elemen psikologis dan sosial yang mempengaruhi perilaku konsumen menjadi sangat penting. Penelitian ini mencakup pembeli Aplikasi Shopee Indonesia yang telah melakukan dua kali pembelian atau lebih. Purposive sampling, metode sampel non-probabilitas, digunakan untuk memilih 100 responden berdasarkan atribut konsumen yang relevan dengan penelitian.
Penelitian ini menggunakan metode deskriptif kuantitatif. Kuesioner online dikirimkan kepada responden yang telah ditentukan untuk memperoleh data primer. Analisis regresi linier berganda dilakukan terhadap instrumen penelitian ini dengan menggunakan SPSS versi 30 setelah dilakukan uji validitas dan reliabilitas. Social Proof (X2) dan Liking (X3) memiliki pengaruh yang baik dan signifikan terhadap keputusan pembelian pelanggan, sedangkan Reciprocity (X1) tidak. Reciprocity, Social Proof, dan Liking secara bersama-sama berpengaruh terhadap Keputusan Pembelian Pelanggan Shopee Indonesia jika diteliti secara simultan. Nilai adjusted R square sebesar 0,735 menunjukkan bahwa ketiga variabel ini menjelaskan 73,5% dari Keputusan Pembelian konsumen, sedangkan faktor lain menjelaskan 26,5%. Faktor sosial dan emosional sangat penting dalam taktik pemasaran digital, terutama untuk konversi penjualan e-commerce.
Item Type: | Thesis (Bachelor) |
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Creators: | Creators NIM Email ORCID Ridwan, Izara NIM03011210088 izahrafitria@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Kaban, Lila NIDN0107068301 lila.kaban@uph.edu |
Uncontrolled Keywords: | reciprocity; social proof; liking; customer purchasing decision |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Izara Fitriya Putroe Ridwan |
Date Deposited: | 14 Jul 2025 07:57 |
Last Modified: | 14 Jul 2025 07:57 |
URI: | http://repository.uph.edu/id/eprint/69706 |