Chen, Christina (2025) Karya kompetensi profesi pengaruh brand recognition, emotional branding, customer experience terhadap perceived value dan repurchase intention di Kopi Kenangan signature, The Breeze BSD. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Indonesia dikenal sebagai produsen kopi besar dengan budaya konsumsi yang
berkembang dalam tiga gelombang: komodifikasi massal, pengalaman konsumsi, dan
kopi specialty. Kopi Kenangan, merek lokal yang sukses, meluncurkan sub-brand
Kenangan Signature untuk menyasar segmen menengah ke atas dengan konsep
premium dan kopi specialty. Fokus pada kualitas, suasana, dan pelayanan menjadi
kunci dalam membangun Perceived Value yang berpengaruh terhadap Repurchase
Intention konsumen di tengah persaingan industri kopi yang semakin kompetitif.
Tujuan penelitian ini menganalisis pengaruh Brand Recognition, Emotional Branding,
Customer Experience terhadap Perceived Value dan pengaruh Perceived Value
terhadap Repurchase Intention di Kopi Kenangan Signature, the Breeze BSD.
Penelitian ini menggunakan pendekatan kuantitatif dengan analisis SEM-PLS. Hasil
penelitian ini antara lain terdapat pengaruh signifikan Brand Recognition terhadap
Perceived Value, terdapat pengaruh signifikan Emotional Branding terhadap Perceived
Value, terdapat pengaruh signifikan Customer Experience terhadap Perceived Value
dan terdapat pengaruh signifikan Perceived Value terhadap Repurchase Intention.
/
Indonesia is known as a major coffee producer with a consumption culture that has
developed in three waves: mass commodification, consumption experience, and
specialty coffee. Kopi Kenangan, a successful local brand, launched the sub-brand
Kenangan Signature to target the middle to upper segment with premium and specialty
coffee concepts. Focusing on Quality, atmosphere, and service is the key to building
Perceived Value that influences consumer Repurchase Intention amidst the
increasingly competitive coffee industry. The purpose of this study is to analyze the
influence of Brand Recognition, Emotional Branding, Customer Experience on
Perceived Value and the influence of Perceived Value on Repurchase Intention at Kopi
Kenangan Signature, the Breeze BSD. This study uses a quantitative approach with
SEM-PLS analysis. The results of this study include a significant influence of Brand
Recognition on Perceived Value, a significant influence of Emotional Branding on
Perceived Value, a significant influence of Customer Experience on Perceived Value
and a significant influence of Perceived Value on Repurchase Intention.
Item Type: | Thesis (Bachelor) |
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Creators: | Creators NIM Email ORCID Chen, Christina NIM01541210022 chenchristina678@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Yulius, Kevin Gustian NIDN0311089301 kevin.yulius@uph.edu Thesis advisor Pramezwary, Amelda NIDN0331087402 amelda.pramezwary@uph.edu |
Uncontrolled Keywords: | brand recognition; emotional branding; customer experience; perceived value; repurchase intention |
Subjects: | T Technology > TX Home economics > TX 901-953 Hospitality Industry |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Tourism > Hotel Management Current > Faculty/School - UPH Karawaci > Faculty of Tourism > Hotel Management |
Depositing User: | CHRISTINA CHEN |
Date Deposited: | 02 Aug 2025 07:20 |
Last Modified: | 02 Aug 2025 07:20 |
URI: | http://repository.uph.edu/id/eprint/69709 |