Deswandi, Deswandi (2025) Strategi marketing public relations Kaela collection dalam membangun brand image di platform e-commerce Shopee = Kaela collection's marketing public relations strategy in building brand image on the shopee ecommerce platform. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Penelitian ini bertujuan untuk menganalisis strategi Marketing Public Relations
(MPR) yang diterapkan oleh Kaela Collection dalam meningkatkan brand
awareness dan penjualan melalui Platform E-commerce Shopee. Penelitian ini
menggunakan pendekatan kualitatif studi kasus yang bertujuan untuk mendalami
bagaimana Kaela Collection mengadopsi teori MPR Kotler dan Keller dalam
konteks e-commerce. Data dikumpulkan melalui wawancara mendalam dengan tiga
orang informan, yaitu pemilik atau manajer Kaela Collection Advertising Team dan
Content Creator Media Sosial Kaela Collection. Kemudian peneliti melakukan
observasi terhadap aktivitas toko di Shopee, dan analisis dokumen terkait. Hasil
dari penelitian ini adalah; strategi pull fokus pada konten visual menarik seperti
OOTD, tips styling, dan unboxing mampu membangun ketertarikan dan
engagement audiens secara organik, sehingga audiens terdorong untuk mencari dan
mengenal Kaela Collection lebih jauh. Strategi push pemanfaatan fitur Shopee Ads,
Flash Sale, voucher diskon, serta kolaborasi dengan influencer dan affiliate
marketer efektif dalam meningkatkan visibilitas brand dan mendorong penjualan
secara langsung. Serta strategi pass yang mengutamakan pengalaman pelanggan,
responsivitas terhadap review, serta pemberdayaan pelanggan melalui user-
generated content dan komunitas, sangat berperan dalam membangun dan
mempromosikan brand secara organik melalui word-of-mouth yang positif./ This study aims to analyze the Marketing Public Relations (MPR) strategy
implemented by Kaela Collection in increasing brand awareness and sales through
the Shopee E-commerce Platform. This study uses a qualitative case study approach
that aims to explore how Kaela Collection adopts Kotler and Keller's MPR theory
in the context of e-commerce. Data were collected through in-depth interviews with
three informants, namely the owner or manager of the Kaela Collection Advertising
Team and the Kaela Collection Social Media Content Creator. Then the researcher
conducted observations of store activities on Shopee, and analyzed related
documents. The results of this study are; the pull strategy focuses on interesting
visual content such as OOTD, styling tips, and unboxing, which is able to build
audience interest and engagement organically, so that the audience is encouraged
to search for and get to know Kaela Collection further. The push strategy of utilizing
Shopee Ads, Flash Sale, discount vouchers, and collaboration with influencers and
affiliate marketers is effective in increasing brand visibility and driving direct sales.
As well as the pass strategy that prioritizes customer experience, responsiveness to
reviews, and customer empowerment through user-generated content and
communities, plays a major role in building customer loyalty and promoting the
brand organically through positive word-of-mouth
Item Type: | Thesis (Bachelor) |
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Creators: | Creators NIM Email ORCID Deswandi, Deswandi NIM01041180044 dwddeswandi@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Wardaningsih, Agustin Diana NIDK20060072 agustin.wardaningsih@uph.edu Thesis advisor Saputri, Stephanie Bella NIDK88000389 stephanie.saputri@uph.edu |
Uncontrolled Keywords: | strategi marketing; public relations; kaela collection; platform; e-commerce shopee |
Subjects: | H Social Sciences > HM Sociology > HM 1201-1216 Communication |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Social and Political Science > Communication Science Current > Faculty/School - UPH Karawaci > Faculty of Social and Political Science > Communication Science |
Depositing User: | Deswandi Deswandi |
Date Deposited: | 15 Jul 2025 11:53 |
Last Modified: | 15 Jul 2025 11:53 |
URI: | http://repository.uph.edu/id/eprint/69723 |