wesley, wesley (2025) The influence of store atmosphere, brand image, and menu variety towards revisit intention at Draja cafe Citraland Medan. Bachelor thesis, universitas pelita harapan.
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Abstract
Draja Cafe has experienced a decrease in the number of consumers due to a
lack of interior comfort, a less strategic location, as well as challenges in menu
variety, taste quality, and brand image. To increase consumer purchasing decisions,
improvements in interior design, marketing strategies, service quality, and menu
innovation are needed. This research was conducted at Draja Cafe Citraland to
analyze the effect of store atmosphere, brand image, and menu variations on return
visit interest.
Store atmosphere, brand image, and menu variety significantly influence
customer satisfaction and repurchase intentions, where a comfortable environment,
a strong brand, and a diverse and delicious menu are key factors. The research
method in this study with quantitative and descriptive methods using causal studies
was used to analyze a sample of 100 consumers from Draja Cafe Citraland who
were taken non-probability with convenience sampling.
The distribution of questionnaires has passed the validity and reliability
tests. The data tested has also passed the tests of normality, multicollinearity,
heteroscedasticity, and multiple linear regression. The results showed that store
atmosphere, brand image, menu variations simultaneously had a positive and
significant effect on visiting interest with a coefficient of determination of 73.6%.
Store atmosphere, brand image, and menu variations partially have a positive and
significant effect on interest in visiting the store.
Draja Cafe Citraland Medan is advised to improve store atmosphere, brand
image, and menu variety through interior redesign, better menu innovation, and
customer preference surveys, as well as strengthen return visit intentions through
loyalty programs, exciting events, and improved service quality. These efforts aim
to increase customer comfort, satisfaction, and loyalty to encourage repeat visits./ Draja Cafe mengalami penurunan jumlah konsumen akibat kurangnya
kenyamanan interior, lokasi yang kurang strategis, serta tantangan pada variasi
menu, kualitas rasa, dan citra merek. Untuk meningkatkan keputusan pembelian
konsumen, diperlukan perbaikan dalam desain interior, strategi pemasaran,
kualitas pelayanan, dan inovasi menu. Penelitian ini dilakukan di Draja Cafe
Citraland untuk menganalisis pengaruh suasana toko, citra merek, dan variasi
menu terhadap minat berkunjung kembali.
Suasana toko, citra merek, dan variasi menu secara signifikan
memengaruhi kepuasan pelanggan dan niat beli ulang, di mana lingkungan yang
nyaman, merek yang kuat, dan menu yang beragam dan lezat merupakan faktor
kunci. Metode penelitian dalam penelitian ini dengan metode kuantitatif dan
deskriptif dengan menggunakan studi kausal digunakan untuk menganalisis sampel
sebanyak 100 konsumen dari di Draja Cafe Citraland yang diambil secara non
probability dengan convenience sampling.
Penyebaran kuesioner yang dilakukan telah melewati uji validitas dan
reliabilitas. Data yang diuji juga telah lolos uji normalitas, multikolinearitas,
heteroskedastisitas, dan regresi linier berganda. Hasil penelitian menunjukkan
bahwa suasana toko, citra merek, variasi menu secara simultan berpengaruh positif
dan signifikan terhadap minat berkunjung dengan nilai koefisien determinasi
sebesar 73.6%. Suasana toko, citra merek, dan variasi menu secara parsial
berpengaruh positif dan signifikan terhadap minat berkunjung kembali.
Draja Cafe Citraland Medan disarankan untuk meningkatkan atmosfer
toko, citra merek, dan variasi menu melalui desain ulang interior, inovasi menu
yang lebih baik, dan survei preferensi pelanggan, serta memperkuat niat
berkunjung kembali melalui program loyalitas, acara-acara yang menarik, dan
peningkatan kualitas layanan. Upaya-upaya ini bertujuan untuk meningkatkan
kenyamanan, kepuasan, dan loyalitas pelanggan untuk mendorong kunjungan
ulang.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID wesley, wesley NIM03013210063 wesleychen78@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Augustinus, Daniel Cassa NIDN0410088403 daniel.augustinus@uph.edu |
Uncontrolled Keywords: | brand image; store atmosphere; menu variation; customer loyalty |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Wesley Wesley |
Date Deposited: | 21 Jul 2025 09:54 |
Last Modified: | 21 Jul 2025 09:54 |
URI: | http://repository.uph.edu/id/eprint/69744 |