Lokman, Louis Alvin (2025) The influence of brand image, store atmosphere, and menu variation on customer loyalty at “Dum Dum” cafe Yose Rizal. Bachelor thesis, universitas pelita harapan.
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Abstract
Dum Dum Cafe Yose Rizal is a cafe with a main menu that sells Thai Tea
Dum Dum. This research was conducted at Dum Dum Cafe Yose Rizal to analyze
the effect of brand image, store atmosphere, and menu variations on consumer
loyalty. The results show that there has been a decrease in the number of consumer
visits caused by a lack of trust in the brand, an uncomfortable cafe atmosphere, and
menu variations that are considered unsatisfactory.
A strong brand image can form emotional bonds with consumers, increase
trust, and encourage loyalty and repeat purchases. A comfortable store atmosphere
also plays an important role in creating a positive experience that makes consumers
feel at home and want to return. In addition, innovative and quality menu variations
are an important factor in attracting consumer interest and building long-term
relationships with customers. The research method in this study with quantitative
and descriptive methods using causal studies was used to analyze a sample of 97
consumers from Dum Dum Cafe Yose Rizal who were taken non-probability with
convenience sampling.
The questionnaire distribution has passed the validity and reliability tests.
The data tested has also passed the normality, multicollinearity, heteroscedasticity,
and multiple linear regression tests. The results showed that brand image, store
atmosphere, menu variations simultaneously had a positive and significant effect
on customer loyalty with a coefficient of determination of 54.4%. Brand image,
store atmosphere, menu variations partially have a positive and significant effect on
customer loyalty.
Dum Dum Cafe Yose Rizal is advised to improve the quality of brand image,
store atmosphere, menu variations, and customer loyalty strategies through product
standardization, attractive visualization, diverse serving options, and personal and
attractive loyalty programs./ Dum Dum Cafe Yose Rizal merupakan cafe dengan menu utama yang
menjual Thai Tea Dum Dum. Penelitian ini dilakukan di Dum Dum Cafe Yose Rizal
untuk menganalisis pengaruh brand image, store atmosphere, dan variasi menu
terhadap loyalitas konsumen. Hasil menunjukkan bahwa terjadi penurunan jumlah
kunjungan konsumen yang disebabkan oleh kurangnya kepercayaan terhadap
merek, suasana kafe yang kurang nyaman, serta variasi menu yang dinilai belum
memuaskan.
Citra merek yang kuat dapat membentuk ikatan emosional dengan
konsumen, meningkatkan kepercayaan, dan mendorong loyalitas serta pembelian
ulang. Suasana toko yang nyaman juga berperan penting dalam menciptakan
pengalaman positif yang membuat konsumen merasa betah dan ingin kembali.
Selain itu, variasi menu yang inovatif dan berkualitas menjadi faktor penting dalam
menarik minat konsumen dan membangun hubungan jangka panjang dengan
pelanggan. Metode penelitian dalam penelitian ini dengan metode kuantitatif dan
deskriptif dengan menggunakan studi kausal digunakan untuk menganalisis sampel
sebanyak 97 konsumen dari Dum Dum Cafe Yose Rizal yang diambil secara non
probability dengan convenience sampling.
Penyebaran kuesioner yang dilakukan telah melewati uji validitas dan
reliabilitas. Data yang diuji juga telah lolos uji normalitas, multikolinearitas,
heteroskedastisitas, dan regresi linier berganda. Hasil penelitian menunjukkan
bahwa citra merek, atmosfer toko, variasi menu secara simultan berpengaruh
positif dan signifikan terhadap loyalitas pelanggan dengan nilai koefisien
determinasi sebesar 54.4%. Citra merek, atmosfer toko, variasi menu secara
parsial berpengaruh positif dan signifikan terhadap loyalitas pelanggan.
Dum Dum Cafe Yose Rizal disarankan untuk meningkatkan kualitas brand
image, suasana toko, variasi menu, dan strategi loyalitas pelanggan melalui
standarisasi produk, visualisasi menarik, pilihan porsi yang beragam, serta
program loyalitas yang personal dan menarik.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Lokman, Louis Alvin NIM03013210060 louislokman@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Lintong, Elizabeth Marlina Sari NIDN0304087801 elisabeth.simanjuntak@uph.edu |
Uncontrolled Keywords: | brand image; store atmosphere; menu variation; customer loyalty |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Louis Alvin Lokman |
Date Deposited: | 16 Jul 2025 07:04 |
Last Modified: | 18 Jul 2025 03:27 |
URI: | http://repository.uph.edu/id/eprint/69746 |