Yu, Joshfin Harrison (2025) The effect of purchase experience, ease of use, and application quality toward customer repurchase intention in the Lazada e-commerce application. Bachelor thesis, Universitas Pelita Harapan.
![Title [thumbnail of Title]](http://repository.uph.edu/style/images/fileicons/text.png)
Title.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (28kB)
![Abstract [thumbnail of Abstract]](http://repository.uph.edu/style/images/fileicons/text.png)
Abstract.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (302kB)
![ToC [thumbnail of ToC]](http://repository.uph.edu/style/images/fileicons/text.png)
ToC.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (644kB)
![Chapter1 [thumbnail of Chapter1]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter 1.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Chapter2 [thumbnail of Chapter2]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter 2.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (2MB)
![Chapter3 [thumbnail of Chapter3]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter 3.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Chapter4 [thumbnail of Chapter4]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter 4.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (2MB)
![Chapter5 [thumbnail of Chapter5]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter 5.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (481kB)
![Bibliography [thumbnail of Bibliography]](http://repository.uph.edu/style/images/fileicons/text.png)
Bibliography.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (276kB)
![Appendices [thumbnail of Appendices]](http://repository.uph.edu/style/images/fileicons/text.png)
Appendices.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (2MB)
Abstract
Lazada is one of Southeast Asia’s top e-commerce platforms, offering a
wide range of products. Founded in 2012 and acquired by Alibaba in 2016, Lazada
benefits from advanced technology and logistics. In Indonesia’s highly competitive
e-commerce market, Lazada ranks third behind Shopee and Tokopedia, with a
noticeable gap. Factors like purchase experience, ease of use, and quality influence
customer repurchase intention.
The research population that will be used in this research is all consumers
who using Lazada E-commerce application which total is unknown. Due to an
unknown population size, the Lemeshow formula is used to determine the sample
size, which results in 96 respondents. The sampling method that will be used is non�probability sampling which is the simple random sampling method where the
sample will be the respondents who are met by chance or accidentally met as first
respondent. Data is measured by validity and reliability test. The data is analyzed
using SPSS 26.00, the research model is being tested using normality,
heteroscedasticity, multicollinearity, and linearity test. The data also tested with
linear regression, multiple linear regression, and coefficient of determination test,
then hypothesis test are done with F-Test and t-Test.
The study has indicated that Purchase Experience has influence toward
Repurchase Intention in the Lazada E-Commerce Application. Ease of Use has
influence toward Repurchase Intention in the Lazada E-Commerce Application.
Application Quality has influence toward Repurchase Intention in the Lazada E�Commerce Application. Purchase Experience, Ease of Use and Application Quality
has influence toward Repurchase Intention in the Lazada E-Commerce Application. /Lazada adalah salah satu platform e-commerce terkemuka di Asia
Tenggara yang menawarkan berbagai produk. Didirikan pada tahun 2012 dan
diakuisisi oleh Alibaba pada tahun 2016, Lazada mendapatkan keuntungan dari
teknologi dan logistik canggih. Di pasar e-commerce Indonesia yang sangat
kompetitif, Lazada menempati peringkat ketiga di bawah Shopee dan Tokopedia,
dengan selisih yang cukup mencolok. Faktor-faktor seperti pengalaman pembelian,
kemudahan penggunaan, dan kualitas aplikasi memengaruhi niat pembelian ulang
pelanggan.
Populasi dalam penelitian ini adalah seluruh konsumen yang menggunakan
aplikasi e-commerce Lazada, namun jumlah pastinya tidak diketahui. Oleh karena
itu, digunakan rumus Lemeshow untuk menentukan ukuran sampel, yang
menghasilkan 96 responden. Teknik pengambilan sampel yang digunakan adalah
non-probability sampling dengan metode accidental sampling, yaitu responden
yang ditemui secara kebetulan. Data diukur melalui uji validitas dan reliabilitas.
Analisis data dilakukan menggunakan SPSS versi 26.00, dengan pengujian model
penelitian melalui uji normalitas, heteroskedastisitas, multikolinearitas, dan
linearitas. Data juga dianalisis dengan regresi linear sederhana dan berganda,
serta uji koefisien determinasi. Pengujian hipotesis dilakukan dengan uji F dan t.
Hasil penelitian menunjukkan bahwa Pengalaman Pembelian berpengaruh
terhadap Niat Pembelian Ulang pada aplikasi Lazada. Kemudahan Penggunaan
berpengaruh terhadap Niat Pembelian Ulang pada aplikasi Lazada. Kualitas
Aplikasi juga berpengaruh terhadap Niat Pembelian Ulang pada aplikasi Lazada.
Secara simultan, Pengalaman Pembelian, Kemudahan Penggunaan, dan Kualitas
Aplikasi berpengaruh terhadap Niat Pembelian Ulang pada aplikasi Lazada.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Yu, Joshfin Harrison NIM03011210010 joshfinharrison@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Syah Putra, Ali NIDN0108128102 ali.putra@lecturer.uph.edu |
Uncontrolled Keywords: | Purchase Experience; Ease of Use; Application Quality; Repurchase Intention |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Depositing User: | Joshfin Harrison Yu |
Date Deposited: | 16 Jul 2025 06:57 |
Last Modified: | 16 Jul 2025 06:57 |
URI: | http://repository.uph.edu/id/eprint/69751 |