Peter, Peter (2025) The influence of store environment, sales promotion, and perceived value on generation's z purchase decision at Fritto Chicken TVRI. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Generation Z refers to individuals who were born in 1997 – 2012.
Marketing theories are often used to understand and operate in market. The
phenomenon of this research is because customer purchase decisions at Fritto
Chicken TVRI have decreased, which can be seen from the level of revenue has
decreased. Based on google review data obtained at Fritto Chicken TVRI that the
store environment cannot provide comfort for customers, customers experience
dissatisfaction with the promotional program designed because it does not match
the advertisement and many customers feel disappointed due to service that takes
too long and employees who are not responsive in service.
The objective of this study was to analyze the store environment, sales
promotion and perceived value have partial and simultaneous influence on
generation Z’s purchase decision at Fritto Chicken TVRI
The data source used is primary data through the distribution of
questionnaires to generation Z customers who make purchases at Fritto Chicken
TVRI. The sample studied was 150 people with the purposive sampling. The data
analysis technique was multiple linear regression analysis.
This validity and reliability test distributed questionnaires to 30
respondents. The results of the pre-test study have met the requirements for
validity and reliability tests. After that, it was distributed to 150 respondents and
then statistical analysis was carried out. The results of the full sample have met
the validity, reliability, normality, multicollinearity and heteroscedasticity tests.
Based on the hypothesis test, store environment, sales promotion and perceived
value have partial and simultaneous influence on generation Z’s purchase decision
at Fritto Chicken TVRI.
The recommendation that should consider creating a large enough poster
near the cashier so that it is easily visible to customers, in order to reduce
employee errors when informing about promotional programs and improves the
presentation of chicken such as discount and non-discount have the same portion. / Generasi Z mengacu pada individu yang lahir pada tahun 1997 – 2012.
Teori pemasaran sering digunakan untuk memahami dan beroperasi di pasar.
Fenomena dari penelitian ini disebabkan karena keputusan pembelian pelanggan
di Fritto Chicken TVRI mengalami penurunan yang dapat dilihat dari tingkat
pendapatan mengalami penurunan. Berdasarkan data google review yang
diperoleh di Fritto Chicken TVRI bahwa lingkungan toko tidak dapat memberikan
kenyamanan bagi pelanggan, pelanggan mengalami ketidakpuasan terhadap
program promosi yang dirancang karena tidak sesuai dengan iklan dan banyak
pelanggan yang merasa kecewa karena pelayanan yang terlalu lama serta
karyawan yang kurang tanggap dalam pelayanan.
Tujuan dari penelitian ini adalah untuk menganalisis lingkungan toko,
promosi penjualan dan persepsi nilai berpengaruh secara parsial dan simultan
terhadap keputusan pembelian generasi Z di Fritto Chicken TVRI
Sumber data yang digunakan adalah data primer melalui penyebaran
kuesioner kepada pelanggan generasi Z yang melakukan pembelian di Fritto
Chicken TVRI. Sampel yang diteliti sebanyak 150 orang dengan metode purposive
sampling. Teknik analisis data yang digunakan adalah analisis regresi linier
berganda.
Uji validitas dan reliabilitas ini menyebarkan kuesioner kepada 30
responden. Hasil penelitian pre-test telah memenuhi syarat untuk dilakukan uji
validitas dan reliabilitas. Setelah itu disebarkan kepada 150 responden dan
kemudian dilakukan analisis statistik. Hasil dari seluruh sampel telah memenuhi
uji validitas, reliabilitas, normalitas, multikolinieritas, dan heteroskedastisitas.
Berdasarkan uji hipotesis, lingkungan toko, promosi penjualan dan persepsi nilai
berpengaruh secara parsial dan simultan terhadap keputusan pembelian generasi
Z di Fritto Chicken TVRI.
Saran yang dapat diberikan yaitu membuat poster yang cukup besar di
dekat kasir agar mudah terlihat oleh pelanggan, agar dapat mengurangi
kesalahan karyawan saat menginformasikan program promosi dan memperbaiki
penyajian ayam seperti diskon dan non-diskon memiliki porsi yang sama.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Peter, Peter NIM03011180148 shinpeter08@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Panggabean, Priska Basa Riana NIDN0324097901 priska.panggabean@uph.edu |
Uncontrolled Keywords: | Store Environment; Sales Promotion; Perceived Value, Purchase Decision; Generation's Z |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Depositing User: | Peter Peter |
Date Deposited: | 24 Jul 2025 10:27 |
Last Modified: | 24 Jul 2025 10:27 |
URI: | http://repository.uph.edu/id/eprint/69767 |