Lim, Shania (2025) The influence brand loyalty as moderator role on restaurant atmosphere, menu variety, and promotion toward customer revisit intention at Golden Lamian Sun Plaza Medan. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Based on visitor data at Golden Lamian Sun Plaza, it was found that this
restaurant has challenges in brand loyalty. Brand loyalty is one of the important
factors to increase customer revisit intention. This study focuses on three variables,
namely restaurant atmosphere (RA), menu variety (MV), and promotion (P), to
determine the effect of these three variables on customer revisit intention (CRI)
with brand loyalty (BL) as a moderation at Golden Lamian Sun Plaza. This study
uses a quantitative method. Data were collected through the distribution of Google
Forms questionnaires. The population in this study is unknown. The Lemenshow
method was used to determine the minimum sample size of 97 people, with the final
sample consisting of 100 respondents. All data results successfully passed the
validity and reliability tests carried out using SPSS 27. In addition, the data results
using SmartPLS 4 have passed the outer model test. The P-value of 0.000 < 0.05
signifies that restaurant atmosphere influences customer revisit intention; the Pvalue
of 0.002 < 0.05, signifies that menu variety influences customer revisit
intention dan P-value of 0.000 < 0.05 signifies that promotion influences customer
revisit intention. the P-value of 0.285 > 0.05, signifies that brand loyalty does not
act as moderator between restaurant atmosphere and customer revisit intention and
P-value of 0.101 > 0.05 signifies that brand loyalty does not act as a moderator
between promotion and customer revisit intention, while P value of 0.035 < 0.05
indicates that brand loyalty can be a moderator between menu variety and customer
revisit interest. Recommendations that can be given to Golden Lamian Sun Plaza
are to maintain promotions, restaurant atmosphere and menu variety to increase
customer revisit intention. /Berdasarkan data pengunjung di Golden Lamian Sun Plaza, ditemukan
bahwa restoran ini memiliki tantangan dalam loyalitas merek. Loyalitas merek
merupakan salah satu faktor penting untuk dapat meningkatkan minat kunjungan
ulang pelanggan. Penelitian ini berfokus pada tiga variabel yaitu suasana restoran
(RA), variasi menu (MV), dan promosi (P), untuk mengetahui pengaruh ketiga
variabel ini terhadap minat kunjungan ulang (CRI) dengan loyalitas merek (BL)
sebagai moderasi di Golden Lamian Sun Plaza. Penelitian ini menggunakan
metode kuantitatif. Data dikumpulkan melalui penyebaran kuesioner Google
Forms. Populasi dalam penelitian ini tidak diketahui. Metode Lemeshow
digunakan untuk menentukan jumlah sampel minimal 97 orang, dengan sampel
akhir terdiri dari 100 responden. Seluruh hasil data berhasil melewati uji validitas
dan reliabilitas yang dilakukan dengan menggunakan SPSS 27. Selain itu, hasil
data dengan menggunakan SmartPLS 4 telah lolos uji outer model. Nilai P sebesar
0,000 < 0,05 berarti suasana restoran berpengaruh terhadap minat kunjung ulang
pelanggan; nilai P sebesar 0,002 < 0,05 menunjukkan bahwa variasi menu
berpengaruh terhadap minat kunjung ulang pelanggan dan nilai P sebesar 0,000
< 0,05 berarti promosi berpengaruh terhadap minat kunjung ulang pelanggan.
nilai P sebesar 0,285 > 0,05 berarti loyalitas merek tidak berperan sebagai
moderator antara suasana restoran dengan minat kunjung ulang pelanggan dan
nilai P sebesar 0,101 > 0,05 berarti loyalitas merek tidak berperan sebagai
moderator antara promosi dengan minat kunjung ulang pelanggan, sedangkan
nilai P sebesar 0,035 < 0,05 berarti loyalitas merek dapat berperan sebagai
moderator antara variasi menu dengan minat kunjung ulang pelanggan.
Rekomendasi yang dapat diberikan kepada Golden Lamian Sun Plaza adalah
mempertahankan promosi, suasana restoran dan variasi menu guna meningkatkan
minat kunjung ulang.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Lim, Shania NIM03013210020 limshania27@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Bukidz, Danny Philipe NIDN0112128104 danny.bukidz@uph.edu |
Uncontrolled Keywords: | Brand Loyalty; Restaurant Atmosphere; Menu Variations; Promotions; Customer Revisit Intention |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Depositing User: | Shania Lim |
Date Deposited: | 18 Jul 2025 03:08 |
Last Modified: | 18 Jul 2025 03:08 |
URI: | http://repository.uph.edu/id/eprint/69780 |