Proses komunikasi antar pilot dengan perbedaan latar belakang budaya = Communication process between pilots with different cultural backgrounds

Ardhana, Daffa (2025) Proses komunikasi antar pilot dengan perbedaan latar belakang budaya = Communication process between pilots with different cultural backgrounds. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Penelitian ini bertujuan untuk menganalisis proses komunikasi antar pilot dalam konteks perbedaan budaya, khususnya pada situasi penerbangan internasional yang melibatkan kru multinasional. Dalam industri penerbangan, miskomunikasi di kokpit menjadi salah satu penyebab utama kecelakaan, terutama ketika pilot berasal dari latar belakang budaya yang berbeda. Penelitian ini menggunakan pendekatan deskriptif kualitatif dengan teknik wawancara mendalam terhadap empat orang pilot yang memiliki pengalaman bekerja dalam lingkungan multikultural. Hasil penelitian menunjukkan bahwa meskipun bahasa Inggris digunakan sebagai standar komunikasi, perbedaan aksen, gaya komunikasi, dan struktur budaya tetap menimbulkan tantangan dalam proses penyampaian dan penerimaan pesan. Faktor budaya seperti power distance dan ketidakberanian menyampaikan pendapat kepada otoritas menjadi penghambat komunikasi. Namun, pelatihan Crew Resource Management (CRM) dan penggunaan prosedur standar seperti standard phraseology mampu membantu mengurangi potensi miskomunikasi. Penelitian ini menyarankan pentingnya peningkatan pelatihan komunikasi antarbudaya dan penguatan kompetensi bahasa bagi kru penerbangan sebagai strategi mitigasi risiko komunikasi dalam kokpit. / This study aims to analyze the quality of communication between pilots in the context of cultural differences, particularly in international flight operations involving multinational crews. In the aviation industry, miscommunication in the cockpit remains one of the leading causes of accidents, especially when pilots come from different cultural and linguistic backgrounds. Using a descriptive qualitative approach, this research conducted in-depth interviews with four pilots who have experience working in multicultural flight environments. The findings reveal that although English serves as the standard language of aviation, variations in accents, communication styles, and cultural structures still pose challenges in the transmission and reception of messages. Cultural factors such as high power distance and reluctance to speak up to authority hinder effective communication. However, Crew Resource Management (CRM) training and the use of standardized procedures such as standard phraseology help mitigate potential miscommunication. This study recommends strengthening intercultural communication training and improving language proficiency among flight crews as strategic efforts to reduce communication-related risks in the cockpit.
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
Ardhana, Daffa
NIM01048210026
daffaardhana@airasia.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Herlijanto, Johanes
NIDN0313077205
johanes.herlijanto@uph.edu
Uncontrolled Keywords: komunikasi; komunikasi antar pilot; perbedaan budaya; crew resource management; keselamatan penerbangan
Subjects: H Social Sciences > HM Sociology > HM 1201-1216 Communication
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Social and Political Science > Communication Science
Current > Faculty/School - UPH Karawaci > Faculty of Social and Political Science > Communication Science
Depositing User: Daffa Ardhana
Date Deposited: 19 Jul 2025 09:48
Last Modified: 19 Jul 2025 09:48
URI: http://repository.uph.edu/id/eprint/69783

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