Anteseden adopsi cloud computing dan pengaruhnya terhadap kinerja sektor UMKM di Provinsi DKI Jakarta melalui organizational learning

Ruslaini, Ruslaini ORCID: https://orcid.org/0009-0000-8510-4420 (2025) Anteseden adopsi cloud computing dan pengaruhnya terhadap kinerja sektor UMKM di Provinsi DKI Jakarta melalui organizational learning. Doctoral thesis, Universitas Pelita Harapan.

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Abstract

Perkembangan teknologi di era Industri 4.0 telah menciptakan lanskap bisnis yang semakin terdigitalisasi, sehingga sektor Usaha Mikro, Kecil, dan Menengah (UMKM) dihadapkan pada tantangan sekaligus peluang untuk mempertahankan daya saing dengan memanfaatkan teknologi informasi. Salah satu inovasi teknologi informasi adalah cloud computing sebuah solusi bagi sektor UMKM untuk dapat mengakses teknologi canggih tanpa harus melakukan investasi atau pengelolaan infrastruktur sendiri. Penelitian ini bertujuan untuk menganalisis anteseden adopsi cloud computing dan pengaruhnya terhadap kinerja sektor UMKM di provinsi DKI Jakarta baik secara langsung maupun melalui organizational learning. Penelitian ini menggunakan kerangka teori TOE (Technology, Organization, Enviroment) dan Dynamic Capabilities. Pendekatan kuantitatif digunakan dalam penelitian ini dengan 316 UMKM sebagai responden yang telah mengadopsi cloud computing minimal selama satu tahun. Data dikumpulkan melalui kuesioner terstruktur dan dianalisis menggunakan Covariance-Based Structural Equation Modeling (CB-SEM) dibantu perangkat lunak AMOS 29. Variabel penelitian meliputi kesiapan teknologi (technology readiness), dukungan manajemen puncak (top management support), tekanan pesaing (competitive pressure), dukungan eksternal (external support), dukungan regulasi (regulatory support), sensing, seizing, reconfiguration, adopsi cloud computing, pembelajaran organisasi (organizational learning), dan kinerja (firm performance). Hasil penelitian menunjukkan bahwa top management support, competitive pressure dan seizing berpengaruh positif terhadap adopsi cloud computing, sedangkan sensing berpengaruh negatif yang mengindikasikan adanya bias kognitif dalam menangkap peluang digital. Sementara technology readiness, external support, regulatory support, dan reconfiguration tidak berpengaruh terhadap adopsi cloud computing. Adopsi cloud computing terbukti berpengaruh positif terhadap kinerja sektor UMKM di provinsi DKI Jakarta baik secara langsung maupun melalui organizational learning yang berperan sebagai mediator parsial. Penelitian ini memberi kontribusi berupa Integratif Cloud Capability-Performance (C2P) Model, yang mengintegrasikan faktor TOE, dynamic capabilities, dan organizational learning untuk memahami model pemanfaatan cloud computing yang dapat berkontribusi pada kinerja sektor UMKM di provinsi DKI Jakarta. / The advancement of technology in the era of Industry 4.0 has created a highly digitalized business landscape, presenting both challenges and opportunities for Micro, Small, and Medium Enterprises (SMEs) to maintain competitiveness through the use of information technology. One such innovation is cloud computing, which offers SMEs access to advanced technologies without requiring heavy investment in or management of their own infrastructure. This study aims to analyze the antecedents of cloud computing adoption and its impact on the performance of SMEs in the DKI Jakarta Province, both directly and through the mediating role of organizational learning. The research is grounded in the Technology-Organization-Environment (TOE) framework and Dynamic Capabilities theory. A quantitative approach was employed, involving 316 SMEs that had adopted cloud computing for at least one year. Data were collected through a structured questionnaire and analyzed using Covariance-Based Structural Equation Modeling (CB-SEM) with the aid of AMOS version 29. The variables examined in this study include technology readiness, top management support, competitive pressure, external support, regulatory support, sensing, seizing, reconfiguration, cloud computing adoption, organizational learning, and firm performance. The findings reveal that top management support, competitive pressure, and seizing positively influence cloud computing adoption, while sensing shows a negative effect, indicating potential cognitive bias in recognizing digital opportunities. Conversely, technology readiness, external support, regulatory support, and reconfiguration were found to have no significant effect on cloud computing adoption. Furthermore, cloud computing adoption has a significant positive impact on SME performance both directly and indirectly through organizational learning, which serves as a partial mediator. This study contributes to the development of the integrative Cloud Capability-Performance (C2P) Model, which incorporates TOE factors, dynamic capabilities, and organizational learning to provide a comprehensive understanding of how cloud computing utilization can enhance SME performance in the DKI Jakarta Province.
Item Type: Thesis (Doctoral)
Creators:
Creators
NIM
Email
ORCID
Ruslaini, Ruslaini
NIM01627200021
nini.ruslaini70@gmail.com
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Supratikno, Hendrawan
NIDN0621046003
hendrasupra@yahoo.com
Thesis advisor
Hariandja, Evo Sampetua
NIDN0324056501
evo.hariandja@uph.edu
Uncontrolled Keywords: cloud computing ; UMKM ; TOE ; dynamic capabilities ; organizational Learning
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Doctor of Management
Current > Faculty/School - UPH Karawaci > Business School > Doctor of Management
Depositing User: Ruslaini Ruslaini
Date Deposited: 18 Jul 2025 06:35
Last Modified: 18 Jul 2025 06:35
URI: http://repository.uph.edu/id/eprint/69805

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