Lefiani, Thania Yohana (2025) The influence of food quality, social media marketing, and influencer promotion (endorsement) on customer purchase decision at Dessert In, Medan. Bachelor thesis, universitas pelita harapan.
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Abstract
This study aims to examine the influence of food quality, social media
marketing, and influencer promotion on customer purchase decisions at Dessert In,
Medan. As competition intensifies in the dessert industry, understanding these
factors is essential to retain customer loyalty and optimize business strategies.
A quantitative, causal research method applied involving 97 respondents
using non-probability convenience sampling. Data collected through structured
questionnaires and analyzed using multiple linear regression. The research
instrument passed validity and reliability testing, and the data met all classical
assumption tests.
The results reveal that all three independent variables food quality, social
media marketing, and influencer promotion have a positive and significant impact
on customer purchase decisions, both partially and simultaneously. The
unstandardized regression coefficients show that food quality has an effect of B =
0.303 (sig = 0.000), influencer promotion B = 0.302 (sig = 0.000), and social media
marketing B = 0.423 (sig = 0.000). Among the three, social media marketing
contributes the strongest partial effect. The F-test result of F = 168.402 (sig = 0.000)
confirms that the three variables simultaneously influence customer purchase
decisions. The adjusted R² value of 0.840 indicates that 84% of the variation in
purchase decisions explained by the model.
It is recommended that Dessert In continue to maintain and improve food
quality through freshness, taste, and product appearance, as well as portion
consistency and cleanliness. In addition, strengthening digital marketing strategies
through engaging content on social media and collaboration with credible and
relevant influencers is essential to drive customer purchasing decisions./ Penelitian ini bertujuan untuk mengetahui pengaruh kualitas makanan,
pemasaran media sosial, dan promosi influencer terhadap keputusan pembelian
pelanggan pada Dessert In, Medan. Di tengah persaingan industri dessert yang
semakin ketat, pemahaman terhadap faktor-faktor tersebut penting untuk
mempertahankan loyalitas pelanggan dan mengoptimalkan strategi bisnis.
Penelitian ini menggunakan metode kuantitatif kausal dengan jumlah
responden sebanyak 97 orang yang dipilih melalui teknik non-probability sampling
jenis convenience sampling. Data dikumpulkan melalui kuesioner dan dianalisis
menggunakan regresi linear berganda. Instrumen penelitian telah lulus uji validitas
dan reliabilitas, serta memenuhi seluruh uji asumsi klasik.
Hasil penelitian menunjukkan bahwa ketiga variabel—kualitas makanan,
pemasaran media sosial, dan promosi influencer—berpengaruh positif dan
signifikan terhadap keputusan pembelian, baik secara parsial maupun simultan.
Nilai koefisien regresi unstandardized masing-masing adalah: kualitas makanan (B
= 0.303, sig = 0.000), promosi influencer (B = 0.302, sig = 0.000), dan pemasaran
media sosial (B = 0.423, sig = 0.000), di mana pemasaran media sosial memberikan
pengaruh parsial terbesar. Nilai F sebesar 168.402 dengan signifikansi 0.000, serta
nilai Adjusted R² sebesar 0.840 menunjukkan bahwa 84% variasi keputusan
pembelian dapat dijelaskan oleh model ini.
Disarankan agar Dessert In terus menjaga dan meningkatkan kualitas
makanan melalui kesegaran, cita rasa, dan tampilan produk, serta konsistensi porsi
dan kebersihan. Selain itu, penguatan strategi pemasaran digital melalui konten
menarik di media sosial dan kolaborasi dengan influencer yang kredibel dan relevan
sangat penting untuk mendorong keputusan pembelian pelanggan.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Lefiani, Thania Yohana NIM03013210065 thaniayohana128@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Khong, Rifin NIDN0103037603 rifin.khong@lecturer.uph.edu |
Uncontrolled Keywords: | food quality; social media marketing; influencer promotion; and customer purchase decision |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Thania Yohana Lefiani |
Date Deposited: | 21 Jul 2025 08:57 |
Last Modified: | 21 Jul 2025 08:57 |
URI: | http://repository.uph.edu/id/eprint/69836 |